SMTP: STARTTLS failed

rcarvalhocc

Hi,

I just upgraded my old osTicket V1.9.14 to a new server and version 1.12.2. I have all my tickets, agents and everything, although, I can't add a new email, it's always giving me authentication failure (STARTTLS failed)

It gives me this error:

I tried everything I saw in forums and it didn't solve it. I know that my smtp server accepts connections without TLS but I can't even specify it in the setup.

My production osTicket is using the exact same configurations and it's working.

Please help.
Thanks

ramrajone

Your error message is about authentication
Also, you are using web server nginx, which is not supported try switching to Apache

rcarvalhocc

ramrajone

Nginx not being supported by osTicket is an argument that I don't agree with. I installed a test server with no DB, all from scratch with nginx and it worked perfectly, I only had this problem when I upgraded our production server (running with apache) to the latest stable release and applied it in the new server with nginx, now with our current DB and configuration.

I solved it easily because I have an exception in our smtp server that allows no authentication if the request comes from within our network, so in email configuration, I selected "no" in smtp authentication and it's now in production.

So, osTicket works fine with nginx, it's only a matter of fine tuning que nginx .conf file and php.

Note: This osTicket installation is an intranet app and it's not accessible externally.

I would like to have the option to select which cipher method to use in authentication.

ntozier

Yes, osTicket can and does work fine with nginx, but not out of the box. It requires a bunch of configuration tweaks (nginx) to work right. These tweaks are pretty easy to do it you know nginx, but the amount of people that do not...

It is true, we do not support nginx here at this time. I'm glad that you figured out what to do to get your site running. In an ideal world people would not come to us for support for products that are not distributed by us, but that's rarely the case.

rcarvalhocc

ntozier

I was not asking for nginx support, I got that part figured out, the problem here is only some php included in the project =)

I made my suggestion, the ability to choose cipher methods. For companies like mine that still have email on premises (yes, we exist), it's a nice option.

Thank you