Hi,

Requested this about a week ago or so.. Sorted it, so if it's of any use to anyone else, here's the mod.

What it does is add a button to the staff tickets page that toggles whether tickets are shown from just that user (or that users' department) or whether all tickets are shown.

Note: I did this on osTicket 1.6ST with all users set as admin.. don't ask me why, but it shouldn't be too hard to go through and add suitable " || showall=true" tags to anything with $thisuser->isAdmin(). :-)

Hope it's of use to someone.

+= Prerequisites =+

- Existing install

- Existing database

+= Config =+

- Log in as root/sudo up and edit ./main.inc.php

- Find:

define('SESSION_TTL', 86400); //Default 24 hours

- Below, add:

define('showall', NULL);

- Save and close;

- Open ./include/staff/tickets.inc.php

- Insert (~ 15)

$showall=$_SESSION;

- Find the following lines:

//limited depts....user can access tickets assigned to them regardless of the dept.

$qwhere =' WHERE (ticket.dept_id IN ('.implode(',',$depts).') OR ticket.staff_id='.$thisuser->getId().')';

- Replace with:

if($showall) {

$qwhere =' WHERE 1';

} else {

$qwhere =' WHERE (ticket.dept_id = '.$thisuser->getDeptId().' OR ticket.staff_id = '.$thisuser->getId().')';

- Find the first "" after " SEARCH FORM START "

- Below, insert:

<?php

$showbtn= $_POST;

switch( $showbtn ) {

case 'Show own tickets only':

showalloff();

break;

case 'Show all tickets':

showallon();

break;

default:

showButtons();

}

function showButtons()

{

?>

<form method="post" action=""> <?php

if($_SESSION == 'on'){?>

<input type="submit" name="showbtn" value="Show own tickets only">

<?php

}else{

if($_SESSION == NULL){?>

<input type="submit" name="showbtn" value="Show all tickets"> <?php

}}?>

</form>

<?php

}

function showallon() {

$_SESSION='on';

header("Location: #");

}

function showalloff() {

unset($_SESSION);

header("Location: #");

}

?>

Hope that helps someone. :-)