Response E-mails

lhess

I have two questions:

1: We would like to customize the response e-mail when someone submits a service ticket. We would like to inlcude our company name. How is this possible?

2: Is there a way to send status updates automatically? Such as, when a ticket is closed out?

ntozier

I wrote an article a while ago about how to add the subject line to an open ticket alert. While you are not specifically trying to do that, the basics are the same. You need to edit the ost_email_template, which is stored in the database.

(http://www.tmib.net/?q=node/324)

I've been meaning to write up a UI to make this a bit easier. Now if only I can find the time. :)