look like : (http://www.2shared.com/photo/itFZSj2A/historique.html)

blank

Add 2 new files

1-upload\scp\ticketsinviewticket.php

(http://www.2shared.com/file/hUT9uT4u/ticketsinviewticket.html)

2-include\staff\ticketsviewinticket.inc.php

(http://www.2shared.com/file/73ryvApL/ticketsviewinticketinc.html)

modify

include\staff\viewticket.inc.php

find:

//get answers for messages

$sql='SELECT resp.*,count(attach_id) as attachments FROM '.TICKET_RESPONSE_TABLE.' resp '.

' LEFT JOIN '.TICKET_ATTACHMENT_TABLE." attach ON resp.ticket_id=attach.ticket_id AND resp.response_id=attach.ref_id AND ref_type='R' ".

' WHERE msg_id='.db_input($msg_row).' AND resp.ticket_id='.db_input($id).

' GROUP BY resp.response_id ORDER BY created';

$resp =db_query($sql);

while ($resp_row = db_fetch_array($resp)) {

$respID=$resp_row;

?>

<table align="center" class="response" cellspacing="0" cellpadding="1" width="100%" border=0>

<tr><th><?=Format:($resp_row)?> - <?=$resp_row?></th></tr>

<?if($resp_row>0){ ?>

<tr class="header">

<td><?=$ticket->getAttachmentStr($respID,'R')?></td></tr>

<?}?>

<tr><td> <?=Format:($resp_row)?></td></tr>

</table>

<?}

$msgid =$msg_row;

}?>

</div>

add below:

<? // pour voir l'historique des tickets précédents ?>

<div style="margin: 0 auto; width%; height;">

<br><center>historique des tickets precedents</center>

<object type="text/html" data="ticketsinviewticket.php?a=search&query=<?echo $ticket->getphone();?>" style="width%; height%; margin%;">

</object></div>

<table align="center" cellspacing="0" cellpadding="3" width="90%" border=0>

<?if($_POST!='process') {?>

<tr> <td align="center">

<?if($errors) {?>

<p align="center" id="errormessage"><?=$errors?></p>

<?}elseif($msg) {?>

<p align="center" id="infomessage"><?=$msg?></p>

<?}?>

</td></tr>

<?}?>

<? // FIN pour voir l'historique des tickets précédents ?>