Unable to move past last portion of setup

CTM

I've read through multiple posts and various websites, but can't resolve this issue.

I'm currently setting up the mySQL database portion of the osTicket install, and I'm getting the following error message:

Unable to create the database due to permission

MySQL Table Prefix: ost_

MySQL Hostname: -

MySQL Database: - Database doesn't exist

MySQL Username: -

MySQL Password: -

I've double checked my username and password, and I can login to the Database using that combo with PHPmyAdmin no problem. I've tried using different combinations of username / passwords with no success. I'm running mySQL v5.0 on a GoDaddy Linux server.

For the Hostname, I've tried using the server IP address, "localhost" and the direct URL for the database itself. The IP and the full database URLs show the "Database Doesn't Exist" error, while using "localhost" gives a different error of "Unable to connect to MySQL server. Possibly invalid login info."

I've also made sure that setup.inc.php is set to 777 and that short codes are enabled in php.ini

ntozier

You should check to make sure that the user you are using has permissions to login from the server that is running OST. More often then not I find that this sort of error is caused by improper MySQL User permissions.