First let me say this is just a work around and just a combination of post put together. I someone who has some php experience (more than the 1 week I have ;) ) It would be nice to have this as a email template

Please back up everything before try this I have only 1 week experience with php

Find in class.ticket.php

function getName(){

return $this->fullname;

}

Below that add (from (http://www.osticket.com/forums/showthread.php?t=4128&highlight=getMessageHistory) )

//MOD own function added for the added %history template substitution

function getMessageHistory(){

// build an array of both messages and responses (conversion history = $c)

//$c = array;

$i = 0; // start from the beginning...

// first we get the messages

$sql ='SELECT created, message FROM '.TICKET_MESSAGE_TABLE.' WHERE ticket_id='.db_input($this->id);

if(($res=db_query($sql)) && db_num_rows($res))

{

while($row=db_fetch_array($res))

{

$c=$row;

$c="Message: ".$row;

}

// then we get the response history

$sql ='SELECT created, response FROM '.TICKET_RESPONSE_TABLE.' WHERE ticket_id='.db_input($this->id);

if(($res=db_query($sql)) && db_num_rows($res))

{

while($row=db_fetch_array($res))

{

$c=$row;

$c="Response: ".$row;

}

// sort the array on the date field

// first we need to alter the arrays from rows to columns to make array_multisort work properly...

foreach($c as $k => $r)

{

$create = $r;

$text = $r;

}

// reorder the arrays in tandem...

array_multisort($create, SORT_ASC, $text);

// turn everything into a string and return it.. (we counted $i upwards the last time and it should contain the nr of elements...)

$output='';

for($x=0; $x <= $i; $x++)

{

$output .= $create.' - '.$text."\n";

$output .= "-----------------------------------------------------------------\n";

}

return($output);

}

// end modification

Find

Close the ticket

function close(){

$sql= 'UPDATE '.TICKET_TABLE.' SET status='.db_input('closed').',staff_id=0,isoverdue=0,duedate=NULL,updated=NOW(),closed=NOW() '.

' WHERE ticket_id='.db_input($this->getId());

return (db_query($sql) && db_affected_rows())?true;

}

Replace with (from (http://www.osticket.com/forums/showpost.php?p=9443&postcount=8) )

// ALL CHANGES IN class.ticket.php

function close(){

$sql= 'UPDATE '.TICKET_TABLE.' SET status='.db_input('closed').',staff_id=0,isoverdue=0,duedate=NULL,updated=NOW(),closed=NOW() '.

' WHERE ticket_id='.db_input($this->getId());

// NEW MOD CODE STARTS HERE

// get dept object

$dept = new Dept($this->getDeptId());

// get email object for current

$email = new Email($this->getEmail());

// see if the department ticket is configured for is setup for auto response on

// new tickets. I have some departments I don't want notification on close

// A new attribute could be used, but I piggy backed on an existing as it suited my needs fine for now.

if ($dept->autoRespONNewTicket()) {

// small debug message that prints at the top of ticket screen so I know an email was sent

print "<b>Email Sent</b>";

// subject for email -- totally configurable.

$subj= "Helpdesk Request # has been closed.";

// I added a link in the body to the ticket for the user if they wanted to view it just after I closed it.

$body= "This is a notification that Request#" .$this->getExtId(). " has been closed." .$this->getMessageHistory(). " You can see request information here: http://" . $_SERVER . "/job/view.php?e=" . $this->getEmail() . "&t=" . $this->getExtId() . ".";

// this sends out the email ensuring the "From" address is whatever is configured for the department

$dept->getEmail()->send($this->getEmail(),$subj,$body);

}

// NEW MOD CODE ENDS HERE

return (db_query($sql) && db_affected_rows())?true;

}

add %history and $this->getMessageHistory()); to $search & $replace like below

$search = array('/%id/','/%ticket/','/%email/','/%name/','/%subject/','/%location/','/%machine/','/%topic/','/%phone/','/%status/','/%priority/',

'/%dept/','/%assigned_staff/','/%createdate/','/%duedate/','/%closedate/','/%url/','/%history/');

$replace = array($this->getId(),

$this->getExtId(),

$this->getEmail(),

$this->getName(),

$this->getSubject(),

$this->getHelpTopic(),

$this->getPhoneNumber(),

$this->getStatus(),

$this->getPriority(),

($dept?$dept->getName():''),

($staff?$staff->getName():''),

Format:($this->getCreateDate()),

Format:($this->getDueDate()),

Format:($this->getCloseDate()),

$cfg->getBaseUrl(),

$this->getMessageHistory()); // added for %history

return preg_replace($search,$replace,$text);

}

I think I have removed all my other mods so it should be standard but no guaranties

Hope this help and some one can use it make this into a template! But it works for now good luck