Original Author - bkonia - (http://osticket.com/forums/showthread.php?t=6393)

I think I've got this to work in 1.7

Should just have to copy and paste the Updated Mod & Create the Html_email_Template DB entry as described below.All the changes are still commented with the original authors initials, BSK.

Run SQL command:

ALTER TABLE `ost_config` ADD `html_email_template` TEXT NULL DEFAULT NULL

include/class.config.php - Add @ ~ line 548

function getHtmlEmailTemplate(){ //BSK Retrieve HTML email template

return $this->config;

}

Then Add the Following around Line 733

.',html_email_template='.db_input($vars) // BSK Update HTML email template

include/class.email.php

Add after "//do some cleanup"

$htmlbody = str_replace('%message', str_replace("\n", '<br />', $body), $cfg->getHtmlEmailTemplate());

Then Add the following after " $mime->setHTMLBody($htmlbody); "

if (strpos($cfg->getHtmlEmailTemplate(), '%message') !== false) //BSK If %message is found in the HTML email template, create HTML body MIME part

$mime->setHTMLBody($htmlbody);

include/staff/settings-emails.inc.php

After Line 104 Add...

</tr>

<tr><th>HTML Email Template:</th><?php //BSK HTML email template ?>

<td><textarea rows="15" name="html_email_template" style="width;"><?=$config?></textarea><br><i>Will be used for all outgoing emails.<br />Insert %message where you want the message text to be replaced in the template.</i></td>

</tr>

After you impliment the above mod - Open class.ticket.php and comment out the following lines of code: ( x5 total )

//if($cfg->stripQuotedReply() && ($tag=$cfg->getReplySeparator()))

// $msg ="\n$tag\n\n".$msg;

This will Make sure that the ReplySeparator does not get included twice on Replies.

~Cheers

UPDATE:

It turns out that using this MOD breaks being able to send attachments via the in ticket e-mail reply system. I assume this is because I inadvertently used the 1.6 version of class.email.php. As far as I noticed - this is the only thing that breaks. If someone figures out how to translate this document to 1.7 I would be grateful.

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Check out My (1.7 Setup & MOD Guide)

[1.7_HTML_Email_Template_MOD.zip](https://forum.osticket.com/assets/files/migrated/4/be5d33751a94bf169526f0cefcd2da7.zip)