I'm clearly doing something wrong. I FTP'd the contents of the Upload directory over to my location and it basically made the site unusable. This may be a very basic question, but what are the steps I need to perform this upgrade without blowing away my current setup? I appreciate your help.

This is outdated as far as version numbers, but the basic procedure has stayed the same.http://www.tmib.net/how-upgrade-osticket-17st-172

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