view.php fatal error

Edward_Shephard

I have brand new installation of the latest version and all is working fine except 'check ticket status' (view.php) which just gives me 'fatal error'. If I try and view the page on the server browser still all I get is 'fatal error'. The login screen (login.php) to check the status is working fine.Does anyone have any ideas please?Thanks

Edward_Shephard

Sorry, if it helps...osTicket Versionv1.8.0.2Server SoftwareMicrosoft-IIS/7.5PHP Version5.3.28MySQL Version5.1.68PHP ExtensionsgdlibUsed for image manipulation and PDF printingimapUsed for email fetchingxmlUsed for HTML email processing and XML APIjsonImproves performance creating and processing JSONgettextImproves performance for non US-English configurationsmbstringHighly recommended for non western european language contentThe extensions are all ticked. I can't see any relevant logs.Thanks

ntozier

Please post the fatal error that you see here.If it's not on your screen then please consult your PHP error log and post it here.If you cannot find your PHP error log please look at you php.ini which will tell you where it is.If you cannot find your php.ini please create a text file in your web tree with the contents of <?php phpinfo(); ?> and browse to it. It will tell you the location of your php.ini and your error log. Remember to delete this file after, as it reveals a lot about the configuration of your server.

Edward_Shephard

I have asked our host to have a look. There is no error apart from the words 'fatal error' and there is no reference to a log file in php.ini. Usually if I look at an error through the browser on the server itself I get the full error but even this only say 'fatal error'.I'm sure our host will know where the logs are so I'll come back with something.Thanks

ntozier

Some web hosts do not give

people access to their PHP error logs or to edit their PHP.ini. In

cases like this you can utilize osTicket itself to display the error

messages.

edit \bootstrap.php

find these lines

on or about line 32-33:

ini_set('display_errors', 0);

ini_set('display_startup_errors', 0);

change them to:

ini_set('display_errors', 1);

ini_set('display_startup_errors', 1);

Make sure that you change them back when you are done. This should make any PHP errors get displayed to the screen when they happen.

Edward_Shephard

Hmm nope that doesn't work either :(These were actually set to 1 in the downloaded files.

Edward_Shephard

Hmm okay I've done another clean install and still get the same error. However turning on all error reporting in php.ini gives me:PHP Strict Standards: Non-static method Misc:() should not be called statically in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\bootstrap.php on line 303 PHP Strict Standards: Non-static method Bootstrap:() should not be called statically in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\main.inc.php on line 24 PHP Strict Standards: Non-static method Bootstrap:() should not be called statically in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\main.inc.php on line 25 PHP Strict Standards: Non-static method Bootstrap:() should not be called statically in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\main.inc.php on line 26 PHP Strict Standards: Non-static method Bootstrap:() should not be called statically in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\main.inc.php on line 27 PHP Strict Standards: Declaration of Message:() should be compatible with that of ThreadEntry:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.thread.php on line 902 PHP Strict Standards: Declaration of Message:() should be compatible with that of ThreadEntry:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.thread.php on line 902 PHP Strict Standards: Declaration of Response:() should be compatible with that of ThreadEntry:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.thread.php on line 949 PHP Strict Standards: Declaration of Response:() should be compatible with that of ThreadEntry:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.thread.php on line 949 PHP Strict Standards: Declaration of Note:() should be compatible with that of ThreadEntry:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.thread.php on line 992 PHP Strict Standards: Declaration of Note:() should be compatible with that of ThreadEntry:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.thread.php on line 992 PHP Strict Standards: Redefining already defined constructor for class Error in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.error.php on line 26 PHP Strict Standards: Declaration of OsticketConfig:() should be compatible with that of Config:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.config.php on line 1074 PHP Strict Standards: Redefining already defined constructor for class Form in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.forms.php on line 32 PHP Strict Standards: Declaration of PriorityField:() should be compatible with that of FormField:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.forms.php on line 863 PHP Strict Standards: Declaration of DynamicForm:() should be compatible with that of VerySimpleModel:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.dynamic_forms.php on line 27 PHP Strict Standards: Non-static method Signal:() should not be called statically in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.dynamic_forms.php on line 286 PHP Strict Standards: Non-static method Signal:() should not be called statically in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.dynamic_forms.php on line 289 PHP Strict Standards: Non-static method Signal:() should not be called statically in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.dynamic_forms.php on line 295 PHP Strict Standards: Non-static method Signal:() should not be called statically in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.dynamic_forms.php on line 299 PHP Strict Standards: Non-static method Signal:() should not be called statically in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.dynamic_forms.php on line 307 PHP Strict Standards: Declaration of DynamicFormField:() should be compatible with that of VerySimpleModel:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.dynamic_forms.php on line 311 PHP Strict Standards: Declaration of DynamicFormField:() should be compatible with that of VerySimpleModel:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.dynamic_forms.php on line 311 PHP Strict Standards: Declaration of DynamicFormEntry:() should be compatible with that of VerySimpleModel:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.dynamic_forms.php on line 438 PHP Strict Standards: Declaration of DynamicFormEntry:() should be compatible with that of VerySimpleModel:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.dynamic_forms.php on line 438 PHP Strict Standards: Declaration of DynamicList:() should be compatible with that of VerySimpleModel:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.dynamic_forms.php on line 742 PHP Strict Standards: Declaration of DynamicListItem:() should be compatible with that of VerySimpleModel:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.dynamic_forms.php on line 841 PHP Strict Standards: Declaration of CryptoMcrypt:() should be compatible with that of CryptoAlgo:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.crypto.php on line 436 PHP Strict Standards: Declaration of CryptoOpenSSL:() should be compatible with that of CryptoAlgo:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.crypto.php on line 543 PHP Strict Standards: Declaration of CryptoPHPSecLib:() should be compatible with that of CryptoAlgo:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.crypto.php on line 638 PHP Strict Standards: Non-static method Bootstrap:() should not be called statically in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\main.inc.php on line 28 PHP Strict Standards: Non-static method Misc:() should not be called statically in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\mysqli.php on line 74 PHP Strict Standards: Non-static method osTicket:() should not be called statically in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\main.inc.php on line 30 PHP Strict Standards: Non-static method osTicketSession:() should not be called statically, assuming $this from incompatible context in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.osticket.php on line 55 PHP Strict Standards: Non-static method OsticketConfig:() should not be called statically, assuming $this from incompatible context in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.ostsession.php on line 31 PHP Strict Standards: Non-static method Validator:() should not be called statically, assuming $this from incompatible context in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.ostsession.php on line 43 PHP Strict Standards: Non-static method osTicket:() should not be called statically, assuming $this from incompatible context in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.ostsession.php on line 48 PHP Warning: session_start(): Cannot send session cache limiter - headers already sent (output started at C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.dynamic_forms.php) in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.ostsession.php on line 63 PHP Strict Standards: Non-static method DatabaseMigrater:() should not be called statically, assuming $this from incompatible context in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.osticket.php on line 69

Many thanks

ntozier

I would try re-uploading the files.I do not see an actual error. "PHP Strict Standards" is not an error it's a notification that strict standards aren't being adhered to. I'll point out this thread to the Devs but I don't see a cause for the issue that you are reporting.

Edward_Shephard

Hi,Many thanks for coming back to me. I've tried re-uploading the files again and tried another full install but am still getting the same problem I'm afraid. The full test of the errors are attached and if I strip out the strict standards bits I'm left with the following:PHP Notice: Use of undefined constant TextboxField - assumed 'TextboxField' in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.forms.php on line 152PHP Notice: Use of undefined constant TextareaField - assumed 'TextareaField' in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.forms.php on line 152PHP Notice: Use of undefined constant ThreadEntryField - assumed 'ThreadEntryField' in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.forms.php on line 152PHP Notice: Use of undefined constant DatetimeField - assumed 'DatetimeField' in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.forms.php on line 152PHP Notice: Use of undefined constant PhoneField - assumed 'PhoneField' in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.forms.php on line 152PHP Notice: Use of undefined constant BooleanField - assumed 'BooleanField' in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.forms.php on line 152PHP Notice: Use of undefined constant ChoiceField - assumed 'ChoiceField' in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.forms.php on line 152PHP Notice: Use of undefined constant SectionBreakField - assumed 'SectionBreakField' in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.forms.php on line 152PHP Warning: session_start(): Cannot send session cache limiter - headers already sent (output started at C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.dynamic_forms.php) in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.ostsession.php on line 63PHP Notice: Undefined index: _client in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\client.inc.php on line 48PHP Notice: Undefined index: t in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\view.php on line 25 Thanks

[STRICT.txt](https://forum.osticket.com/assets/files/migrated/FileUpload/fe/b679ac34a9cc6015f63e9ca1381118.txt)

Edward_Shephard

I'd welcome any further suggestions that anyone might have on this please.

jared@osticket.com

Any way you could attach a screenshot (with the URL)?

Edward_Shephard

Sure. This is as viewed on the server with E_ALL enabled.(Edit: Sorry image didn't attach)Thanks

Edward_Shephard

Now it's there twice!

jared@osticket.com

So that screen shot doesn't say much. Can you repost with the default error_reporting() set?

Edward_Shephard

Sorry, I'm not sure what you're after? If I turn off E_ALL all there is is 'fatal error'.

Edward_Shephard

Just bumping this please as I'm keen to get the system working. Many thanks

ntozier

I think that what he is saying is edit your php.ini and set your error reporting to:error_reporting = E_ALL & ~E_NOTICE | E_STRICT | E_DEPRECATEDThis will show all errors, except for notices, strict standards, and deprecated. And see whats getting reported.

Edward_Shephard

Okay, well that gives me the message below (which oddly has some strict stuff in it).PHP Strict Standards: Non-static method Misc:() should not be called statically in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\bootstrap.php on line 303 PHP Strict Standards: Non-static method Bootstrap:() should not be called statically in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\main.inc.php on line 24 PHP Strict Standards: Non-static method Bootstrap:() should not be called statically in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\main.inc.php on line 25 PHP Strict Standards: Non-static method Bootstrap:() should not be called statically in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\main.inc.php on line 26 PHP Strict Standards: Non-static method Bootstrap:() should not be called statically in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\main.inc.php on line 27 PHP Strict Standards: Declaration of Message:() should be compatible with that of ThreadEntry:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.thread.php on line 902 PHP Strict Standards: Declaration of Message:() should be compatible with that of ThreadEntry:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.thread.php on line 902 PHP Strict Standards: Declaration of Response:() should be compatible with that of ThreadEntry:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.thread.php on line 949 PHP Strict Standards: Declaration of Response:() should be compatible with that of ThreadEntry:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.thread.php on line 949 PHP Strict Standards: Declaration of Note:() should be compatible with that of ThreadEntry:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.thread.php on line 992 PHP Strict Standards: Declaration of Note:() should be compatible with that of ThreadEntry:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.thread.php on line 992 PHP Strict Standards: Redefining already defined constructor for class Error in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.error.php on line 26 PHP Strict Standards: Declaration of OsticketConfig:() should be compatible with that of Config:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.config.php on line 1074 PHP Strict Standards: Redefining already defined constructor for class Form in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.forms.php on line 32 PHP Strict Standards: Declaration of PriorityField:() should be compatible with that of FormField:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.forms.php on line 863 PHP Strict Standards: Declaration of DynamicForm:() should be compatible with that of VerySimpleModel:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.dynamic_forms.php on line 27 PHP Strict Standards: Non-static method Signal:() should not be called statically in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.dynamic_forms.php on line 286 PHP Strict Standards: Non-static method Signal:() should not be called statically in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.dynamic_forms.php on line 289 PHP Strict Standards: Non-static method Signal:() should not be called statically in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.dynamic_forms.php on line 295 PHP Strict Standards: Non-static method Signal:() should not be called statically in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.dynamic_forms.php on line 299 PHP Strict Standards: Non-static method Signal:() should not be called statically in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.dynamic_forms.php on line 307 PHP Strict Standards: Declaration of DynamicFormField:() should be compatible with that of VerySimpleModel:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.dynamic_forms.php on line 311 PHP Strict Standards: Declaration of DynamicFormField:() should be compatible with that of VerySimpleModel:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.dynamic_forms.php on line 311 PHP Strict Standards: Declaration of DynamicFormEntry:() should be compatible with that of VerySimpleModel:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.dynamic_forms.php on line 438 PHP Strict Standards: Declaration of DynamicFormEntry:() should be compatible with that of VerySimpleModel:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.dynamic_forms.php on line 438 PHP Strict Standards: Declaration of DynamicList:() should be compatible with that of VerySimpleModel:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.dynamic_forms.php on line 742 PHP Strict Standards: Declaration of DynamicListItem:() should be compatible with that of VerySimpleModel:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.dynamic_forms.php on line 841 PHP Strict Standards: Declaration of CryptoMcrypt:() should be compatible with that of CryptoAlgo:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.crypto.php on line 436 PHP Strict Standards: Declaration of CryptoOpenSSL:() should be compatible with that of CryptoAlgo:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.crypto.php on line 543 PHP Strict Standards: Declaration of CryptoPHPSecLib:() should be compatible with that of CryptoAlgo:() in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.crypto.php on line 638 PHP Strict Standards: Non-static method Bootstrap:() should not be called statically in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\main.inc.php on line 28 PHP Strict Standards: Non-static method Misc:() should not be called statically in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\mysqli.php on line 74 PHP Strict Standards: Non-static method osTicket:() should not be called statically in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\main.inc.php on line 30 PHP Strict Standards: Non-static method osTicketSession:() should not be called statically, assuming $this from incompatible context in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.osticket.php on line 55 PHP Strict Standards: Non-static method OsticketConfig:() should not be called statically, assuming $this from incompatible context in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.ostsession.php on line 31 PHP Strict Standards: Non-static method Validator:() should not be called statically, assuming $this from incompatible context in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.ostsession.php on line 43 PHP Strict Standards: Non-static method osTicket:() should not be called statically, assuming $this from incompatible context in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.ostsession.php on line 48 PHP Warning: session_start(): Cannot send session cache limiter - headers already sent (output started at C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.dynamic_forms.php) in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.ostsession.php on line 63 PHP Strict Standards: Non-static method DatabaseMigrater:() should not be called statically, assuming $this from incompatible context in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.osticket.php on line 69

ntozier

erm? the ~ is a tilde right? (because for some reason on my screen on the forum it looks like a -)Stripping out all the Standards leaves us with:PHP Warning: session_start(): Cannot send session cache limiter - headers already sent (output started at C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.dynamic_forms.php) in C:\inetpub\vhosts\ybn.org.uk\subdomains\support\include\class.ostsession.php on line 63While I don't have any great insight into this might I recommend that you upgrade? 1.8.03 was just released today (bug fixes) and so was 1.8.1! :) In fact I'm about to upgrade my test box to 1.8.1 right now. :)