hello,is there a way to allow staff or clients to reply to the new ticket alert emails? when we do this it opens a new thread.we like responding to the inital ticket notification via email...thank you!josh
What version of osTicket are you running?Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.
1.8.1-rc1
I don't see why you couldn't (but I don't use email on my main site so I cannot confirm). You should upgrade to 1.8.1ST by the way since it was just released. rc1 is a Release Candidate and like running Beta software.
i've upgraded, the ticket confirmation email that the client receives can be replied to but the new ticket notification that staff get cannot
@[deleted] - Staff can reply to alerts via email but it will get appended to the ticket thread as internal note.
when staff reply to the alert it opens a new ticket...
What version are you using?
@[deleted] he said he was using 1.8.1-rc1 earlier in the thread. And that he upgraded to 1.8.1st.
Thanks Neil. @[deleted] - can you go to your sent mail folder and PM the raw text of the reply?
