ramrajone

Of course, this:

@KevinTheJedi @ntozier

Maybe issue it's in any table in DB? Maybe are any information about old server and now have problems in new?

KevinTheJedi

Yes, module rewrite it's installed in server, I reading github thread but not have same archives in my server

And... in new tickets I have same problem, new tickets haven´t symbol #

ntozier

Without # any reply works fine for me but ¿where's this code? ¿Where's generate?

ntozier

This? I'm not sure about your question
[url = https: //ibb.co/LgspdZr] [img] https://i.ibb.co/fNT0dx9/8.jpg [/ img] [/ url]

@ntozier

I upgrade to v1.11 stable, all process without problems, all green, I received osticket ticket about upgrade, all ok

But I need reply one ticket and error "file not found" no repair.. Now my osticket it's stable but I don't have any idea about this issue.

ntozier

Yes, it's domain and archives user

ntozier

This?

Technospain

Fact! I'm waiting
And Can you help me with this error?

In any reply or any new ticket have this error:

KevinTheJedi
Hi,
Have you tried uninstalling/reinstalling the FS Plugin? Yes I tried, but problem continues
Have you checked your file permissions and ownership for the directory/files on your filesystem? Yes, directories has 755

RBGE I use image folder plugin to many years, now I have 7GB in directory at server, last day, clean my osticket and erase one year old tickets (2017) but my surprise is when in directory images continues (not erase) is this normal?

Now I have this same message a lot of times in the day:

https://ibb.co/55hcff3

Hi @ntozier
Can I resolve my issue if update my osticket to v1.11 stable?
What do you think?

Thanks ntozier,
You tell me the same thing, alweys when I write in the forum, Yes, I made the mistake of updating some time ago and there is no turning back, I still have the problem, I also receive hundreds of reports with this message:

IOException: Unable to read resource content
(root)/adjuntosfiles/P/PDb_xFO8OUrqjh-fk9dLVC3a5eMpYtac: Unable to read from file

Any idea?

Hi,
We're triying to migrate our osticket to new server, but always we have same problem, if tried to open new ticket in frontend we receive "file not found" but ticket it's create in backend (administratoir panel) I think that is problem in open.php permissions or similar ¿Any idea or advice?

832/5000
About this installation of osTicket
Server information
Version osTicket v1.11.0-rc1 (e321982) - To date
Apache Web Software Server
MySQL version 10.3.12
PHP version 7.0.33
PHP extensions
gdlib Used for image manipulation and PDF printing
imap Used for Email recovery
xml XML API
xml-dom Used for processing HTML Email
json Improves the creation performance and JSON processing
mbstring Highly recommended for content in non-western European languages
phar Highly recommended for language packs and add-ons
intl Highly recommended for content in non-western European languages
fileinfo Use to detect types of uploaded files
APCu Improves overall performance
Zend Opcache Improves overall performance