I upgrade to v1.11 stable, all process without problems, all green, I received osticket ticket about upgrade, all ok
But I need reply one ticket and error "file not found" no repair.. Now my osticket it's stable but I don't have any idea about this issue.
Did you clear your cache after the upgrade?
I'm not sure why there is a #reply after the id. What happens if you remove it?
This? I'm not sure about your question
[url = https: //ibb.co/LgspdZr] [img] https://i.ibb.co/fNT0dx9/8.jpg [/ img] [/ url]
Webbrowsers have a cache. Did you clear your web browsers cache after you upgraded to the new version.
Your screen shot shows /scp/tickets.php?id=10400#reply
What happens if you remove #reply?
ntozier
Without # any reply works fine for me but ¿where's this code? ¿Where's generate?
Did you do any edits or the .htaccess files?
Is your webserver doing any redirects?
And... in new tickets I have same problem, new tickets haven´t symbol #
.htcaccess only have this line "AddDefaultCharset utf-8"
The server it's new, it's a VPS with plesk
Do you have URL Rewriting enabled/configured for Apache? If not, this might be your issue. osTicket needs this for most URLs in the system.
Also, take a look at this thread for possible resolution:
https://github.com/osTicket/osTicket/issues/4148
Cheers.
Yes, module rewrite it's installed in server, I reading github thread but not have same archives in my server
Technospain
What do you have for your default Template response/reply? Can you take screenshot
Maybe issue it's in any table in DB? Maybe are any information about old server and now have problems in new?
