RBGE I use image folder plugin to many years, now I have 7GB in directory at server, last day, clean my osticket and erase one year old tickets (2017) but my surprise is when in directory images continues (not erase) is this normal?

Now I have this same message a lot of times in the day:

https://ibb.co/55hcff3

    @Technospain

    IOException: Unable to read resource content
    (root)/adjuntosfiles/P/PDb_xFO8OUrqjh-fk9dLVC3a5eMpYtac: Unable to read from file

    This error is stating that there is an issue with the directory on your filesystem or (less likely) the FS Plugin itself.
    - Have you tried uninstalling/reinstalling the FS Plugin?
    - Have you checked your file permissions and ownership for the directory/files on your filesystem?

    Cheers.

      KevinTheJedi
      Hi,
      Have you tried uninstalling/reinstalling the FS Plugin? Yes I tried, but problem continues
      Have you checked your file permissions and ownership for the directory/files on your filesystem? Yes, directories has 755

          Technospain

          Fact! I'm waiting
          And Can you help me with this error?

          In any reply or any new ticket have this error:

            and this? "and ownership for the directory/files"
            You only posted permissions not the ownership.

              @ntozier

              I upgrade to v1.11 stable, all process without problems, all green, I received osticket ticket about upgrade, all ok

              But I need reply one ticket and error "file not found" no repair.. Now my osticket it's stable but I don't have any idea about this issue.

              Did you clear your cache after the upgrade?

              I'm not sure why there is a #reply after the id. What happens if you remove it?

                Webbrowsers have a cache. Did you clear your web browsers cache after you upgraded to the new version.

                Your screen shot shows /scp/tickets.php?id=10400#reply

                What happens if you remove #reply?

                ntozier

                Without # any reply works fine for me but ¿where's this code? ¿Where's generate?

                  Did you do any edits or the .htaccess files?

                  Is your webserver doing any redirects?

                    And... in new tickets I have same problem, new tickets haven´t symbol #

                    ntozier

                    .htcaccess only have this line "AddDefaultCharset utf-8"

                    The server it's new, it's a VPS with plesk

                      KevinTheJedi

                      Yes, module rewrite it's installed in server, I reading github thread but not have same archives in my server