Technospain While I can't offer any advice regarding the initial problem, I'd certainly recommend installing the update. It has a load of bug fixes from the RC, and as it's a stable release, you're not going to get the reply saying you shouldn't be using an RC.

      RBGE I use image folder plugin to many years, now I have 7GB in directory at server, last day, clean my osticket and erase one year old tickets (2017) but my surprise is when in directory images continues (not erase) is this normal?

      Now I have this same message a lot of times in the day:

      https://ibb.co/55hcff3

        @Technospain

        IOException: Unable to read resource content
        (root)/adjuntosfiles/P/PDb_xFO8OUrqjh-fk9dLVC3a5eMpYtac: Unable to read from file

        This error is stating that there is an issue with the directory on your filesystem or (less likely) the FS Plugin itself.
        - Have you tried uninstalling/reinstalling the FS Plugin?
        - Have you checked your file permissions and ownership for the directory/files on your filesystem?

        Cheers.

          KevinTheJedi
          Hi,
          Have you tried uninstalling/reinstalling the FS Plugin? Yes I tried, but problem continues
          Have you checked your file permissions and ownership for the directory/files on your filesystem? Yes, directories has 755

              Technospain

              Fact! I'm waiting
              And Can you help me with this error?

              In any reply or any new ticket have this error:

                and this? "and ownership for the directory/files"
                You only posted permissions not the ownership.

                  @ntozier

                  I upgrade to v1.11 stable, all process without problems, all green, I received osticket ticket about upgrade, all ok

                  But I need reply one ticket and error "file not found" no repair.. Now my osticket it's stable but I don't have any idea about this issue.

                  Did you clear your cache after the upgrade?

                  I'm not sure why there is a #reply after the id. What happens if you remove it?

                    Webbrowsers have a cache. Did you clear your web browsers cache after you upgraded to the new version.

                    Your screen shot shows /scp/tickets.php?id=10400#reply

                    What happens if you remove #reply?

                    ntozier

                    Without # any reply works fine for me but ¿where's this code? ¿Where's generate?

                      Did you do any edits or the .htaccess files?

                      Is your webserver doing any redirects?

                        And... in new tickets I have same problem, new tickets haven´t symbol #

                        ntozier

                        .htcaccess only have this line "AddDefaultCharset utf-8"

                        The server it's new, it's a VPS with plesk

                          KevinTheJedi

                          Yes, module rewrite it's installed in server, I reading github thread but not have same archives in my server