Hi, we are very worried,On friday we update our ticket system to new v1.11.0, now in many tickets when I do reply  system return "error 500", not in all tickets only in new tickets after update.Any idea about this?Image: https://drive.google.com/file/d/1Gbztt9r38Cyp_N1852pwOE9XJTcQS2P3/view?usp=sharing

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.You should not be using a Release Candidate in production.  I would recommend that you restore your DB and site to the previous version and only run Stable in production.  Current stable is 1.10.4.

Hi, attached all info avalaiblePHP VERSION: 7.0.31Error log (only for today 6th august) https://drive.google.com/file/d/1FiHbLeJYelO0g1Jte7KEir6gtix_XGzm/view?usp=sharingOSticket System Info: https://drive.google.com/file/d/1ZmPNWfU-aaBLq9mDZ8VNfg_HKvnYnS9h/view?usp=sharing

The devs would recommend that you run PHP 5.6 and retest.I would also reiterate: "You should not be using a Release Candidate in production.  I would recommend that you restore your DB and site to the previous version and only run Stable in production.  Current stable is 1.10.4."

Thanks ntozier,PHP 5.6.37 not repair the problem..I haven´t backup...I'm a disaster I know....

I hate to say this but I think your in deep water with out a life jacket.I've asked the devs to take a look at this thread, but I think you best bet is to start over.

I'm idiot.... I knowNow can see this errors in osticketWarning: Declaration of QueueColumnListBroker:($columns, &$errors, $options = Array) should be compatible with InstrumentedList:(array $what) in /var/www/vhosts/sat-technospain.es/httpdocs/include/class.queue.php on line 0Warning: Declaration of AdhocSearch:($staff) should be compatible with CustomQueue:(Staff $agent) in /var/www/vhosts/sat-technospain.es/httpdocs/include/class.search.php on line 909Warning: Declaration of TeamSelectionField:() should be compatible with FormField:($path) in /var/www/vhosts/sat-technospain.es/httpdocs/include/class.search.php on line 1262

Repair with this: https://github.com/osTicket/osTicket/issues/4347

function addResponse($vars, &$errors) { $vars = $this->getId(); $vars = 0; if ($message = $this->getLastMessage()) $vars = $message->getId();

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