Troubleshooting and Problems

Get help with troubleshooting issues in version 1.9.x

Tasks not working right under IIS [all versions of 1.10rc#]
- Troubleshooting and Problems
- ScoFlo replied Apr 30, 2019
10 replies
C
PHP memory exhausted
- Troubleshooting and Problems
- ntozier replied Apr 22, 2019
10 replies
B
Login times out
- osTicket v1.9.x (End Of Life) Troubleshooting and Problems help
- ntozier replied Apr 8, 2019
1 reply
D
Logo not showing on PDF output
- Troubleshooting and Problems
- ntozier replied Mar 25, 2019
8 replies
J
Blank pages after migration
- Troubleshooting and Problems migration
- ntozier replied Mar 21, 2019
16 replies
C
[resolved] Unable to Import Users with cvs file
- Troubleshooting and Problems
- ntozier replied Mar 20, 2019
15 replies
M
Can Agent see only his/team tickets, including closed/resolved?
- Troubleshooting and Problems v1.9.4
- uflorin32 replied Mar 20, 2019
13 replies
A
Agents with 'Limited Access' cannot view closed tickets
- Troubleshooting and Problems help issue osticket v1.9
- uflorin32 replied Mar 20, 2019
11 replies
D
Access denied error message
- osTicket v1.9.x (End Of Life) Troubleshooting and Problems issue
- ntozier replied Mar 12, 2019
3 replies
B
Blank emails to outlook domains only
- Troubleshooting and Problems email osticket v1.9.4
- ntozier replied Feb 14, 2019
12 replies
R
e-mails from ticket in "A" OSTicket doesn't create new ticket in "B" OSticket
- osTicket v1.9.x (End Of Life) Troubleshooting and Problems General Discussions email
- rmartingar replied Jan 30, 2019
4 replies
N
Timezone hack
- osTicket v1.9.x (End Of Life) Troubleshooting and Problems
- NaturalNine replied Jan 17, 2019
4 replies
B
LDAP Plugin issue after migrating to Windows
- osTicket v1.9.x (End Of Life) Troubleshooting and Problems osticket v1.9.4 plugin
- ntozier replied Jan 15, 2019
3 replies
D
Sending Email via SMTP failed
- osTicket v1.9.x (End Of Life) Installation and Setup Help Troubleshooting and Problems
- ramrajone replied Jan 15, 2019
2 replies
N
Timezone discrepancies
- osTicket v1.9.x (End Of Life) Troubleshooting and Problems
- NaturalNine started Jan 13, 2019
0 replies
J
Importing customers data and tickets details from another platform
- Troubleshooting and Problems help issue q&a please read osticket v1.9.6
- ntozier replied Dec 5, 2018
4 replies
W
Import tickets from other support system
- Troubleshooting and Problems
- ntozier replied Dec 5, 2018
7 replies
F
DB Error 1142
- Troubleshooting and Problems
- KevinTheJedi replied Nov 26, 2018
5 replies
A
Linked in email does not work
- Troubleshooting and Problems email osticket v1.9
- ntozier replied Nov 20, 2018
6 replies
Is there a diagnosis of database consistency?
- osTicket v1.9.x (End Of Life) Suggestions and Feedback Troubleshooting and Problems diagnosis
- rinux started Nov 3, 2018
0 replies

Troubleshooting and Problems

Get help with troubleshooting issues in version 1.9.x

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Tasks not working right under IIS [all versions of 1.10rc#]

PHP memory exhausted

Login times out

Logo not showing on PDF output

Blank pages after migration

[resolved] Unable to Import Users with cvs file

Can Agent see only his/team tickets, including closed/resolved?

Agents with 'Limited Access' cannot view closed tickets

Access denied error message

Blank emails to outlook domains only

e-mails from ticket in "A" OSTicket doesn't create new ticket in "B" OSticket

Timezone hack

LDAP Plugin issue after migrating to Windows

Sending Email via SMTP failed

Timezone discrepancies

Importing customers data and tickets details from another platform

Import tickets from other support system

DB Error 1142

Linked in email does not work

Is there a diagnosis of database consistency?