I get blank email body when I enable this. Enable HTML Ticket Thread: Enable rich text in ticket thread and autoresponse emails. This happens only with Microsoft domain emails like outlook or other domain that uses Microsoft services.  

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I get blank email body when I enable this. Enable HTML Ticket Thread: Enable rich text in ticket thread and autoresponse emails. This happens only with Microsoft domain emails like outlook or other domain that uses Microsoft services. blank

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I am unable to duplicate your issue on my 1.9.5.1 or 1.9.5 test site.My mail server is Exchange and email client is Office Outlook 2013.You might want to try upgrading and see if it fixes your problem.

This happens only with Microsoft domain emails like outlook or other domain that uses Microsoft services.  

I really doubt that is an accurate statement.  Whatever osTicket does--it does exactly the same thing for all domains.  The issue probably more accurately described as follows: Outlook domains (or other domains that use Microsoft services) do not display the message body.You need to determine if the html message is malformed, so that Microsoft domains can't display it, or if the problem is on the receiving end.Some email clients have the option to send emails in both plain-text and html (for clients that may not be able to read html).  I just looked at the source for an osTicket notification, and found that it does not include a plain-text version.  Is that possibly the problem?Jack

Still no fix for my problem. I was wondering if someone has fix for this. 

@[deleted]007 have you upgraded to current?

20 days later

I got the fix. It has to do with "eol" , if this global(?) is not defined, Mime is going to assume it is running on a windows os and define it as "\r\n", which on unix systems will create the double line breaks in the header. Just went through the mime.php file and took out all the \r's from the defining of $eol vars and it worked fine. @[deleted]   @[deleted]FYIwindows uses "\r\n"mac uses "\r"linux uses "\n"

any reason why you wouldn't just alter your /include/ost-config.php and set:

define(MAIL_EOL, "\n");?

4 years later

@ntozier
Hi Team,

Recently i have updated the osticket version to 1.11. My problem is that i have configured email pipe in osticket and everything was working fine it before upgrade.
Now the email pipe is working and fetch the email and convert it to tickets but only when the email come from gmail or yahoo but if the email come from outlook then it display (empty) in ticket details. subject is display properly.
I am searching from last 3 days and implement all the solutions described in forum but still its not working.
So please help me it is very urgent for me

My Osticket information

Please help me

define(MAIL_EOL, "\n"); is alredy there. I have also try to change class files but still no luck

Thanks


Hi Team,

I am waiting for your replay please help me as this is important for me and i know you guys are expert and your guideline will sort out my issue.

Thanks

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