Hello everyone,I am looking fro advice.I need to import hunreds of tickets from another ticketing system to isTicket.So far I could extract the database to csv and convert it to excel for convenience.I have to separate files - one with customers details and another one with all ticket related details.What would be the best way to import those tickets into osTicket system?Any hints?

There is currently no import/export feature.You would have to manually import the data to the MySQL database (requires some knowledge about the osTicket database structure) or re-create all the tickets when you'd like to have them in osTicket.

requires some knowledge about the osTicket database structure

I know there is no import feature, so was expecting writing a script to insert the data into osTicket and I know it requires some knowledge about osTicket database structure which I am lacking.So I would appriciate any bit of help here.Anyone?

    4 years later

    jjLDN Did you ever solve this? I'm trying to do the same thing and also lack knowledge of which tables, beyond the obvious ones with "ticket" in the name, are involved.

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