Hello!

We have 2 instances of OsTicket environment. Sometimes tickets needs to be assigned from one instance to the other instance. After assigning ticket an auto generated alert mail is sent to a mail id of the 2nd instance of OsTicket however tickets are not getting created.

For example -

1) OsTicket instance 1 receives a ticket #123

2) Ticket #123 in Instance 1 is assigned to a department named ABC with email ABC@osticket.com

3) An alert mail (from osTicket Alerts <alerts@osticket.com>) is sent to email ABC@osticket.com which is configured in instance 2 of OsTicket to create a ticket. However tickets are not getting created.

Mails sent from any other mail ID is working fine. I checked and found nothing in filters/banned emails for this particular email.

Can anybody suggest what can be the issue?

--------------------------System specs -

· Virtual server

· Windows server 2003 Enterprise x64 Edition SP2

· Intel Xeon 2 CPU @ 2.20 GHz

· 7.00 GB of RAM

· DB and Apache on same server

· MySQL version - 5.6.11

· Web server - Apache/2.2.22 (Win32) PHP/5.3.28

· OsTicket version - 1.9.5.1

--------------------------

Thanks in advance for your help!

Vijay