I'm having a strange issue since I installed osTicket. I got everything setup correctly for creating tickets and viewing/updating things via email or the web interface. However I can not set the ticket to a status of "Closed"I can see the list of available statuses under Custom Lists:blankblankBut when I view a ticket I can't change it's status to anything but "Open":blankThe same thing holds true for the "Change Status" dropdown on the top of the ticket. I just have a blank menu.Am I missing something, or should the Ticket Status list be modified in some way via the DB?Thanks in advance!

Admin panel -> Agents -> Groups -> Your Group.Make sure that you have permissions to do stuff.

Oh my...I can't believe it was that simple.1) Thank you for the speedy (and correct) response!2) I need more coffee.

:)You're very welcome.

6 days later

Hi, I have a similar issue as sycks23, but in my case, when I create a new ticket, the only available ticket status from dropdown list is "closed". In the administration panel, in the group settings I have checked all the permissions. Do you have any ideas how to solve this problem?

@mlukasz please start your own thread.Please help us to help you by reading and following the posting

guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

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