[resolved] The only Ticket Status available is "Open"

sycks23

I'm having a strange issue since I installed osTicket. I got everything setup correctly for creating tickets and viewing/updating things via email or the web interface. However I can not set the ticket to a status of "Closed"I can see the list of available statuses under Custom Lists: blank blank But when I view a ticket I can't change it's status to anything but "Open": blank The same thing holds true for the "Change Status" dropdown on the top of the ticket. I just have a blank menu.Am I missing something, or should the Ticket Status list be modified in some way via the DB?Thanks in advance!

ntozier

Admin panel -> Agents -> Groups -> Your Group.Make sure that you have permissions to do stuff.

sycks23

Oh my...I can't believe it was that simple.1) Thank you for the speedy (and correct) response!2) I need more coffee.

ntozier

:)You're very welcome.

mlukasz

Hi, I have a similar issue as sycks23, but in my case, when I create a new ticket, the only available ticket status from dropdown list is "closed". In the administration panel, in the group settings I have checked all the permissions. Do you have any ideas how to solve this problem?

ntozier

@mlukasz please start your own thread.Please help us to help you by reading and following the posting

guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.