How do I have the Application email me and the customer?

jagalope

As the title reads, I want to know how I have the Application email me when a Ticket is submitted, and what it says. I also want it to email the customer saying that their ticket was received and what their ticket # is. Does anyone know how to do this?

Chefkeks

Assuming you've configured email in osTicket correctly and have it working, you'd need to disable/enable these options in the settings:Admin Panel > Settings > AutoresponderandAdmin Panel > Settings > Alerts & NoticesRegarding email setup (in case you have not yet done that), take a look here:http://osticket.com/wiki/Email_settingshttp://osticket.com/wiki/POP3/IMAP_Setting_Guidehttp://osticket.com/wiki/Email_Piping