Our tickets contain a lot of IP addresses in the body of the ticket, which we'd like to be able to search as new tickets are created. However, when a search is performed with an IP address known to be in a ticket, no results are returned.I suspect this is more of a limitation of MySQL fulltext searching, but was hoping someone here has found a workaround/solution for this...?
I can confirm on my 1.9.7 that I cannot search for IP addresses either.
I can not search by any information in the body or subject of the ticket. Any help would be greatly appreciated.ThanksEugene
After a bit of digging, the search optimization is being silly, anything that is numeric (IP address, phone number) is assumed to be a ticket ID.After commenting out some lines in tickets.inc.php in the include/staff folder I got it to search just fine. if($searchTerm){ $qs += array('query' => $searchTerm); $queryterm=db_real_escape($searchTerm,false); //escape the term ONLY...no quotes.// if (is_numeric($searchTerm)) {// $qwhere.=" AND ticket.`number` LIKE '$queryterm%'";// } elseif (strpos($searchTerm,'@') && Validator:($searchTerm)) { //pulling all tricks! # XXX: What about searching for email addresses in the body of # the thread message// $qwhere.=" AND email.address='$queryterm'";// } else {//Deep search! //This sucks..mass scan! search anything that moves! require_once(INCLUDE_DIR.'ajax.tickets.php'); $tickets = TicketsAjaxApi:(array('query'=>$queryterm)); if (count($tickets)) { $ticket_ids = implode(',',db_input($tickets)); $qwhere .= ' AND ticket.ticket_id IN ('.$ticket_ids.')'; $order_by = 'FIELD(ticket.ticket_id, '.$ticket_ids.')'; $order = ' '; } else // No hits -- there should be an empty list of results $qwhere .= ' AND false';// } }It's a bit dirty but works.
