Hello!

 

I'm always doing some tests for a proof of concept because we are looking to deploy a new ticketing system.

I'm currently running the v1.8.1 of OsTicket.

 

I have a question relating to the ticket filter system:

We wanted to target incoming client request by their mail domains. For the example, I was trying to execute a filter on a @[deleted] mail domain.

Is it possible to say that?

> if Email contains "yahoo" then set the variable %{client} to "Yahoo"

We currently use this variable on our form (client can chose) but we want to block this function and autodetect the client name from his mail.

 

Thank you in advance !

 

I do not think that you can do that using ticket filters at this time. As I do not see a way to assign a value to a custom variable.  You could create the email filter yahoo.com and assign it to a specific department though.

Yes, I do that for the Department. (Ex. Yahoo Support).

So I must use this Departments routing and set for each one some auto notices?

For 1 or 2 clients, that should be great but for 50-100... :)

Is this the only solution that we have to do this?

Until ticket filters get revamped I do not see another way to do what your asking.

Thank you for your assist, we will try using this department system.Have a nice day!

a year later

On March 19, 2014, ntozier wrote:Until ticket filters get revamped I do not see another way to do what your asking.

Has there been any work done on revamping ticket filters?Thanks

@ostcktdbes1Since I posted that in March 2014?  Yes.https://github.com/osTicket/osTicket-1.8/pull/1349

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