Troubleshooting and Problems

Get help with troubleshooting issues in version 1.8.x

N
Clicking New Ticket brings up User Lookup dialog
- Troubleshooting and Problems
- KevinTheJedi replied Jul 6, 2022
8 replies
M
How to turn on auto ticket close?
- Troubleshooting and Problems
- ntozier replied Feb 22, 2022
5 replies
A
Encrypted email content
- osTicket v1.8.x (End Of Life) Troubleshooting and Problems
- pitanni replied Jan 3, 2022
11 replies
T
Section Break not showing
- Troubleshooting and Problems
- bordeaux replied Aug 19, 2021
2 replies
N
User LookUp of LDAP plugin is not working
- Troubleshooting and Problems 1.8 v1.8.1 dpr.
- ntozier replied Jun 1, 2021
10 replies
G
Inbound email poll on auto-cron works but cron job does not
- Troubleshooting and Problems email
- ntozier replied May 19, 2021
8 replies
C
Sort by Ticket not working properly, sort by date does
- Troubleshooting and Problems
- ntozier replied Apr 22, 2021
7 replies
G
Closed Tickets does not show on CLOSED TAB
- Troubleshooting and Problems
- ntozier replied Aug 3, 2020
3 replies
K
Email Notifications sent even though notifications are switched off
- osTicket v1.8.x (End Of Life) Troubleshooting and Problems
- Kingpin31 replied Jul 8, 2020
1 reply
T
Canned response, Auto response, Filter issue
- Troubleshooting and Problems
- ntozier replied Jun 16, 2020
3 replies
E
OSTicket 1.8-git (acac3707)
- osTicket v1.8.x (End Of Life) Troubleshooting and Problems
- ntozier replied Dec 8, 2019
3 replies
R
Date format issue ??
- osTicket v1.8.x (End Of Life) Troubleshooting and Problems help
- ntozier replied Oct 14, 2019
2 replies
N
ticket text being truncated because of punctuation
- Troubleshooting and Problems v1.9-rc1
- andrewcam replied Sep 2, 2019
7 replies
G
POP/IMAP fetch without SSL not working
- Troubleshooting and Problems email help 1.8 v1.8.02
- ntozier replied Apr 1, 2019
17 replies
A
Delay in email fetching
- osTicket v1.8.x (End Of Life) Troubleshooting and Problems
- ntozier replied Feb 12, 2019
5 replies
A
another installation with same table prefix exists! v 1.9 RC1
- Troubleshooting and Problems
- ntozier replied Jan 24, 2019
5 replies
A
Escalation Settings
- Troubleshooting and Problems
- ntozier replied Dec 18, 2018
13 replies
W
Tickets break, produce Fatal Error on 'Issued By' Field when User is Deleted
- osTicket v1.8.x (End Of Life) Troubleshooting and Problems
- ntozier replied Nov 28, 2018
5 replies
A
Email response available on agent portal but not on client portal
- osTicket v1.8.x (End Of Life) Troubleshooting and Problems
- ntozier replied Oct 29, 2018
2 replies
M
1.8.02 Strange Issue?
- Troubleshooting and Problems
- ntozier replied Jul 9, 2018
15 replies

Troubleshooting and Problems

Get help with troubleshooting issues in version 1.8.x

Clicking New Ticket brings up User Lookup dialog

How to turn on auto ticket close?

Encrypted email content

Section Break not showing

User LookUp of LDAP plugin is not working

Inbound email poll on auto-cron works but cron job does not

Sort by Ticket not working properly, sort by date does

Closed Tickets does not show on CLOSED TAB

Email Notifications sent even though notifications are switched off

Canned response, Auto response, Filter issue

OSTicket 1.8-git (acac3707)

Date format issue ??

ticket text being truncated because of punctuation

POP/IMAP fetch without SSL not working

Delay in email fetching

another installation with same table prefix exists! v 1.9 RC1

Escalation Settings

Tickets break, produce Fatal Error on 'Issued By' Field when User is Deleted

Email response available on agent portal but not on client portal

1.8.02 Strange Issue?