Clicking New Ticket brings up User Lookup dialog

nnhubbard

We have a strange issue. Just installed OS Ticket on our own server and everything seems to be working well. But, when logged in and wanting to create a New Ticket for myself, I click New Ticket but that brings up the User Lookup dialog. Very strange. I have to right click the New Ticket link and open in a new window to get to the New Ticket page.OSX, Safari, don't see any JS errors.Anyone seen this issue?

ntozier

nnhubbard, You really have not provided us with enough infotmation to assist you. Please help us to help you by reading and following this thread: Please read before requesting assistance.That being said, under 1.8+ if you are logged in as staff, and click new ticket it will bring you to the user selection/search pop up so that you can select who to open the ticket for.If you are logged in as a client, and click on "Open New Ticket" it opens a ticket as the client that is logged in.

nnhubbard

That being said, under 1.8+ if you are logged in as staff, and click new ticket it will bring you to the user selection/search pop up so that you can select who to open the ticket for.

If you are logged in as a client, and click on "Open New Ticket" it opens a ticket as the client that is logged in.

Yes, that is what is happening. I guess it is just a confusing UI to me. I am creating my own tickets, so I wouldn't expect it to do this.Strange.

arvage

is there anyway to turn this user look-up off ?

ntozier

No.

ntozier

There will be though. A new commit was added yesterday in the develop (or develop-next) repo on github so that when someone cancels it takes them to a new ticket form that works in similar fashion to the old way.

waynesupport

There is a way to turn it off. edit /upload/include/staff/ticket-open.inc.phpToward the bottom page you'll see where it calls the popup. Make it look like this and it will go away:// <?php // Popup user lookup on the initial page load (not post) if we don't have a // user selected// if (!$_POST && !$user) {?>// $.userLookup('ajax.php/users/lookup/form', function (user) {// window.location.href = window.location.href+'&uid='+user.id;// });// <?php// } ?>//});

xireland

i have the same issue with the v1.16 as my expectation was that an agent can log a ticket without that pop up
further more to explain i need an internal system without clients etc . i only have 2 agents to create tickets unless they have to be users and agents at the same time

KevinTheJedi

xireland

This is a very old thread. Please don't be a necromancer.

With this being said, the popup is automatic as in order to create a Ticket you must associate it with a User. The popup gives you the option of looking up existing users or to create a new user. If you don't want this then you must modify the codebase.

Killing this thread with a headshot. 🧟 💥 🔫

Cheers.