Whenever a client or a staff member opens a ticket and uses either an apostrophe or other type of punctuation the message get truncated at the point of the punctuation mark.   Is there a fix for this?We're using OST v1.9-RC1

Where are they entering this? Subject/body/field?

I re-iterate again that 1.9rc1 should not be used in a production environment and is BETA software.

issue still there in the official release of 1.9, as of today....

And Grizly, they are entering the text as the main body/info/textarea field

I am unable to replicate your error.  I just opened tickets with a body of:"This is . a test ; Ticket and has 'punctuation' in order to test "different" punctuation : like / and ["And they both worked fine for me on Client and Staff sides.

it seems to only be a problem when doing a cut/paste from an email in Outlook.  The encoding is "Western European" (by default) .... if I manually change the punctuation mark then it works. :)

5 years later

Found my issue, its due to the ticket_thread table body field set to a type TEXT which has a limit of 65000 characters. Believe it or not but a email copied from MS Word managed to be more than that.
I changed the database field type to MEDIUMTEXT field which allows allot more characters.

Also added a hack to remove all the extra html style tags that Word adds in the HTML.

Write a Reply...