There is a huge delay in OsTickets even when Fetching is set on every minute. OsTickets create a ticket for every support mail that comes in but sometimes the ticket and mail to the Agent only gets delivered the next day which is not good for out support service.
I am unable to attach an example but the email came in around 6th of Feb 2019 14:40, but the message only come in on OsTickets on the 7th of Feb 2019 07:35.
There are no Time-out set.
Please advise how I can fix this.
Are you running cron.php on a schedule?
Or are you relying on agent activity to collect emails?
It is selected under Incoming Emails to fetch on Auto-cron.
So then it sounds like the answer is no. Fetch on Autocron only triggers on staff activity.
Please see:
https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html
You really want to schedule cron.php to be run with a task scheduler (cron, Windows Task Scheduler, other).
Thank you very much
Very welcome. ? I'll leave this open until you confirm, that this resolved your issue. Please let me know.
