osTicket Version v1.14.1 (f1e9e88) — Up to date
Web Server Software Microsoft-IIS/10.0
MySQL Version 5.7.28
PHP Version 7.0.21

Enabled the new Audit Log plugin. On the Admin Panel Dashboard page is a new link for Audit Logs. This always gives an HTTP 500 error.

The audit log on a ticket basis is available, so what is the other Audit Log facility supposed to do ?

Please check your PHP error logs and see if anything is being logged.

@BrettR

So I think this is a windows specific issue. Apparently windows is not smart enough to find the file when there is an extra slash in the path (yet another reason why I HATE windows).

We are going to push a commit soon to address this issue but in the meantime you can search for /plugins/audit.phar in the codebase and change every reference of /plugins/audit.phar to plugins/audit.phar. TLDR just remove the extra slash at the beginning.

Cheers.

    Hi I had the same issue. After the update everything worked fine. After installing the Audit Log plugin every page shows a 500 error. The only solution was a backup

    If anyone else has this issue, please try removing the plugin and see if the site comes back.
    If you can't use the UI to do this then please disable the plugin in the ost_plugin table.

      5 days later
      2 months later

      Hi BrettR

      Just came across this issue myself, wasn't able to access the dashboard audit logs, i found that changing 19th and 21st line in the audits.php (\htdocs\System-name\scp) helped

      from:

      require_once(sprintf('phar:///%s/plugins/audit.phar/class.audit.php', INCLUDE_DIR));

      $page= sprintf('phar:///%s/plugins/audit.phar/templates/auditlogs.tmpl.php', INCLUDE_DIR);

      to:

      require_once(sprintf('phar://%s/plugins/audit.phar/class.audit.php', INCLUDE_DIR));

      $page= sprintf('phar://%s/plugins/audit.phar/templates/auditlogs.tmpl.php', INCLUDE_DIR);

      Like KevinTheJedi mentioned there seemed to be an extra / in the path

      hope this helps

          6 days later
          a month later

          I have the same issue, but in other everimonet

          When a i go to "control panel" -- "Audit logs" i recibe a error 500.

          CentOS Linux release 8.1.1911 (Core)
          PHP 7.4.4
          mysql Ver 15.1 Distrib 10.3.17-MariaDB
          Apache/2.4.37 (centos)

          Log apache:

          "GET /scp/audits.php HTTP/1.1" 500 - "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.149 Safari/537.36"

          I look for the Richard-Treanor recomendation, i found a "///" and change. But the error persist.

          ¿something to check?

          Thanks!!!

          @Gastondc then you do not appear to have the "same issue".
          This issue only appears in a windows server environment.

          In your case it could be:

          • You are running a version of PHP that osTicket does not support yet.
          • SELinux (or some other security feature like mod_security) could be preventing the file from being opened.

            ntozier Thanks for your fast reply.

            • I have disabled SELinux.
            • I try to change de PHP versión. I don't knok osticket don't support php 7.4.

            Thanks.

              ntozier

              No, i have disabled before post here. (Sorry for my english)

              Maybe is the php versión.

                3 months later

                Hi , can some help me with this error HTTP 5000 when i click on audit page , i have installed plugin audit
                i am running with this configuration installed in RHEL7
                osTicket Version v1.14.1 (f1e9e88) — v1.14.2 is available
                Web Server Software Apache/2.4.6 () OpenSSL/1.0.2k-fips PHP/7.4.8
                MySQL Version 5.5.65
                PHP Version 7.4.8

                  srini
                  You are running a version of PHP 7.4.8 that osTicket does not support yet

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