I noticed that when I searched a word which I knew was in a ticket response (was a command to fix an issue), I was expecting it to find it in the ticket which i was looking for.... er... but no results.

Eventually I found it but decided to make the system find text within the responses as well.

in include/staff/tickets.inc.php search line #108 and change as below. if you can't find 108, just search for the word 'sucks'.. The line added is the TICKET_RESPONE_TABLE line.

//This sucks..mass scan! search anything that moves!

$qwhere.=" AND ( ticket.email LIKE '%$queryterm%'".

" OR ticket.name LIKE '%$queryterm%'".

" OR ".TICKET_RESPONSE_TABLE.".response LIKE '%$queryterm%'".

" OR ticket.subject LIKE '%$queryterm%'".

' ) ';

The go to line #161 and change as below.

$qselect = 'SELECT ticket.ticket_id,lock_id,ticketID,ticket.dept_id,ticket.staff_id,subject,name,email,dept_name,'.TICKET_RESPONSE_TABLE.'.response'.

',status,source,isoverdue,ticket.created,pri.* ';

$qfrom=' FROM '.TICKET_RESPONSE_TABLE.', '.TICKET_TABLE.' ticket LEFT JOIN '.DEPT_TABLE.' dept ON ticket.dept_id=dept.dept_id '.

' LEFT JOIN '.TICKET_PRIORITY_TABLE.' pri ON ticket.priority_id=pri.priority_id '.

' LEFT JOIN '.TICKET_LOCK_TABLE.' tlock ON ticket.ticket_id=tlock.ticket_id AND tlock.expire>NOW() ';