Possible to flag a ticket?

blowie

Hi all,

Is it possible to flag a ticket? Like you can do in Outlook. Put a red or a green flag. So that the staff knows, that a ticket is in wait for something.

Now they have to open every ticket to look if in the comment if it's on wait.

It could be easier, to flag them, so they have a better view on the to do tickets.

Besides that, damn it's really a good system!!!! It's perfect for our project, the only thing that I wanne change is, flag the tickets...

xrat

You can use ticket priority instead of "flag"ing.

blowie

Is not good enough..

But I found the solution here:

http://www.openscriptsolution.com/2009/11/05/insert-last-update-column-in-ticket-list-page-in-osticket-v1-6-rc5(http://www.openscriptsolution.com/2009/11/05/insert-last-update-column-in-ticket-list-page-in-osticket-v1-6-rc5)

Kind of solution... But now they have a better view of it...

PRedmond

This is not a bad thought for upcoming versions!!

xrat

This is not a bad thought for upcoming versions

Since we already have Help topics and Priority, I suggest to just make Help topics more versatile, something like categories or tags. Then we can tag and flag and star whatever pleases us. The rest would be just a matter of how to display it.

See also http://osticket.com/forums/showthread.php?t=2332(http://osticket.com/forums/showthread.php?t=2332)