I'm looking for a simple help desk solution and one of the key requirements is recurring tasks. I need a way to remind the technicians of tasks that they need to do every month.

Is there a way to do this with osTicket?

regards

Mark

If you are not afraid of touching the code you can do everything :)

Without any changes, add-ons etc. you could set up a cronjob which recurrently sends an email to your osTicket system. This would create a new ticket and alert your technicians.

You wouldn't necessarily need to use a cron job. It would be easy enough to add a table to hold any scheduled tasks, how often they repeat, when they were last completed, etc. Then you could add some code to the admin page which would check if the last time the task was completed was more then the repeat interval, and if so, it would display a reminder. This wouldn't necessarily email the staff, but could if you wanted it to.

Are you able to do this yourself?

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