I need a guide to configure cron job to open tickets via Email

cabbvzla

Hello. I need a guide to configure osticket cron job to open tickets via Email.

I read many posts in the forum but i didn´t find the correct procedure

to configure cron job.

First, i unchecked the option "Enable cron call on staff's activity" in the settings panel and i ckecked the option "Enable POP/IMAP email fetch"

Second, i created a cron job in cPanel Pro 1.0 (RC1) with this entry: "/usr/bin/php /home/server/public_html/ticket/api/cron.php". I set the permissions of the cron.php file to 777

Third: In my cron.php this code is present:

<?php

@[deleted](realpath(dirname(__FILE__)).'/public_html/ticket/api/'); //Change dir.

require('api.inc.php');

require_once(INCLUDE_DIR.'class.cron.php');

Cron:();

Sys:(LOG_DEBUG,'Cron Job','External cron job executed ['.$_SERVER');

But creating a ticket via E-Mail did not work. Any suggestions?.

I need a simple guide to configure properly the creation of tickets via email.

Thank you.-

xrat

There is lots to say here, I don't have much experience with cPanel etc., but I am sure others will help you out. Anyway, I recommend you first try the "Auto cron" ("Enable cron call on staff's activity") and see if you can create tickets this way. And you should check the logs on your dashboard and in cPanel.

cabbvzla

Auto Cron not work

Auto Cron did not work.

I Checked in the settings:

- Enable cron call on staff's activity

- Enable POP/IMAP email fetch

and i configure the email account pop3 access.

Any suggestions?.

Thank you

xrat

Did you check the logs? Dashboard? Did you try enabling error logging as suggested in the "Trouble shooting" section of http://osticket.com/wiki/Installation(http://osticket.com/wiki/Installation) ?

cabbvzla

OK, my question is very simple: I need to configure a file or process or something to work auto cron????. I enable this option, but did not work.

Additionally, how i configure a cron job to open tickets via E-Mail??? I need a detailed guide like this: (http://www.openscriptsolution.com/2009/09/12/add-forgot-ticket-number-feature-into-osticket-system-v1-6-rc5), if it´s not much to ask or to bother.

Thanks.-

PRedmond

Have you considered piping? I cannot access cron at all, but have found that piping works brilliantly!!

cabbvzla

Detailed guide to implement email piping?. A detailed guide is very useful to resolve my problem. Thanks.

cabbvzla

nobody help me?

Kelli

http://osticket.com/wiki/Email_Piping(http://osticket.com/wiki/Email_Piping)

getresults

nobody help me?

More detailed documentation and email piping is on the way very soon. I've been delayed a few days due to sick family members.

Keep an eye on the wiki for updates later this week.