Just one thing that would complete os ticket for my business...

relievemypc

I really wish there was a built in module that allows for staff to input the amount of hours in a field on each ticket they work on. Or potentially a time sheet built into os ticket that employees can link their hours to the tickets they have assigned to them. I pay my employees hourly and having this association would be very beneficial.

If anyone knows of anything out there built into os ticket that already accomplishes this task I would greatly appreciate the link! :)

xrat

Third-party tool

I guess there exists even this type of add-on for osTicket

Anyway, you might also want to consider using a third-party tool for time tracking. I use http://www.slimtimer.com(http://www.slimtimer.com) where you can have others see (and create reports of) how much time you spend on something. HTH.

royale

What about this mod?

http://www.openscriptsolution.com/2009/11/08/add-auto-staff-time-sheet-feature-into-osticket-v1-6-rc5(http://www.openscriptsolution.com/2009/11/08/add-auto-staff-time-sheet-feature-into-osticket-v1-6-rc5)

in combination with this

http://www.openscriptsolution.com/2009/12/05/add-time-spent-at-the-bottom-of-each-staffs-page-of-osticket-v1-6-rc5(http://www.openscriptsolution.com/2009/12/05/add-time-spent-at-the-bottom-of-each-staffs-page-of-osticket-v1-6-rc5)

relievemypc

RE:

The main difference of what I'm trying to accomplish and what that release has is that I would like the employee to manually add the amount of time they spent on the ticket.

The way I currently have my business set up is probably a little different as my employees have jobs assigned to them and they manage their work flow via tickets. So they may be doing a job that's associated with the ticket on-site at another location and do not have the ticket open to track their time. Does this make sense? I'm looking for something very basic that can be either implemented into os ticket or open source / web based.