topicId rather than topic description

Yeah. I think it more makes sense the topicId saved in ticket table rather than the topic description, moreover since there is a help_topic table to store help topic references.

Actually, I did the MOD regarding this at http://www.osticket.com/forums/showthread.php?t=2023(http://www.osticket.com/forums/showthread.php?t=2023) ; both in client and staff side in osTicket version 1.6 RC4. I used topicId rather than topic description saved in ticket table.

Unfortunately, Peter did not implement 100% my MOD above in osTicket version 1.6 RC5. Help Topic feature has been implemented only on the client-side, but it did not save the topicId in ticket table. :(

Best regards,

Masino Sinaga

Help topics from the start were meant to be mapping directive and temporary. Meaning you can create a help topic like "Refund for XYZ product" for a period of time and delete it thereafter. That is the reason for storing the description rather than the topic ID but it seems people are using help topics differently.

Help topics from the start were meant to be mapping directive and temporary. Meaning you can create a help topic like "Refund for XYZ product" for a period of time and delete it thereafter. That is the reason for storing the description rather than the topic ID but it seems people are using help topics differently.

As I am digging deeper into osTicket I find that this is an important piece of information. I guess I - and others too - tend(ed) to see help topics as some sort of categories (or tags as we call them today;) I think the idea of temporary mapping directives is good. But it also needs categories. If we use help topics as some sort of categories is it a problem if some are temporary, i.e. we delete them later on?