The install requirements on the download page (http://osticket.com/download) list a minimum of PHP 5.6. You may need to upgrade to a newer version.As a side note, the installation documentation on the wiki is 3 years old. That should probably be updated. I might be able to find some time to update it a little bit, but I'd need a login.

You should update the Agent Session Timeout. This setting is located in Admin Panel > Settings > Agents.

Yes, please close this thread. I was able to run a query to update my custom fields. Everything looks great.

Thanks for hopping in anyway! It's nice to see you back around here.

Found a related forum post: http://www.forum.osticket.com/d/discussion//sync-fields-in-the-web-interface-with-the-databaseIt appears that I'm using the wrong tables to update this information and that ost_ticket__cdata is a temporary table of some sort. The correct tables to use are ost_form_entry and ost_form_entry_values.

I recently added a custom field, "minutes_spent", to the Ticket Details form using the built in forms editor (Admin Panel > Manage > Forms > Ticket Details). I was using this field to track how many minutes were spent on each ticket. It has been working great and I haven't had any problems with that field. I decided that I'd rather track hours instead, so I created a new field called "hours". I then logged into the MySQL console and performed an update statement to copy the "minutes_spent" values into the "hours" field and to convert the minutes into hours. This also worked without a hitch. When I log into the osTicket web panel, my "minutes_spent" field is filled out, however, the hours field is blank. I've double checked that the SQL update went through, and it did. I then took this one step further, and ran another update statement to copy all of the data from the "minutes_spent" field to the "hours" field and osTicket is still showing the old numbers.I tried restarting Apache, MySQL, and then finally, the server. Any ideas why my ticket details form isn't pulling the new data from the database?

Thanks for the response! I try not to open tickets without a message appended, but sometimes a short title is all that's needed. Just thought it was odd that it would print the variable name out instead of just printing nothing at all.

If I create a new ticket with an Issue Summary, but I don't fill out the description/message field, the alert email sends with a literal "%{message}" in the body. Is there a way to check if %{message} is null and instead just print nothing or print out the ticket subject instead? Here's an example email:Agent,A new ticket (#355035) has been created.From: User NameDepartment: IT %{message}Thanks in advance!

Thanks ntozier, I can always count on you to chime in! I'll play around with it some more and see if I can get it working.

Is there any documentation on how to create a plugin? I found a guide (https://github.com/poctob/OSTEquipmentPlugin/wiki/Plugin-Development-Part-1-Getting-Started) that appears to be a little out of date. I created a plugin.php file with the name and details of the plugin, but when I go to install the plugin in osTicket, the yellow box with the install button appears but the name and version don't appear.I was hoping to find some sort of updated guide or documentation or even someone that could push me in the right direction.Thanks in advance!

Thanks. I had done a lot of searching but hadn't found anything. I did find a solution on my own. For the Default Domain I had originally put in COMPANY.local. The authentication worked only if I logged in as DOMAIN\Username. I changed the Default Domain to local.COMPANY.net and now I can login both ways. I can simply do Username or DOMAIN\Username. Hopefully this can help out someone else.

Hello,I have setup the ldap plugin with osTicket 1.9.5.1. It is working, but I wanted to change part of the configuration and can't figure out how to do it. When a user logs in, they have to enter the domain\ before their username in order to login. Is there a way to set this up so that they do not have to enter the domain name before their username?Thanks!

Does anyone know how to automatically capitalize the first letter of a client's name? I've noticed that some clients do not capitalize their name when they open a new ticket. I looked through a few of the PHP files and searched the forum but wasn't able to find anything relevant.

Thanks! 

I was thinking that using a view would make it easier somehow, but in all honestly, you're right.  There's no point.  Using just a query saves one query against the database which makes it just a little faster.  I also joined the ost_form_entry_values table to the ost_ticket_priority table so I could sort by the priority number instead so that it stays in proper order.  Otherwise it would sort alphabetically: Emergency, High, Low, Normal.  Thanks!!

Ntozier, I did a lot reading up on views in MySQL and decided to create a view on the fly with all the information that I wanted and sort that view before entering the while loop that fills the table with data.  Thanks!

Ntozier, I was looking at this and found your new updated version (http://www.tmib.net/add-client-side-open-ticket-list-osticket-18).  I was wondering how I could sort that table by priority to show the Emergency tickets at the top.  It would make it easier for user's to notice an important update such as a server being down or something similar.  What would be the easiest way to do this?Thanks!!

You can try out this MOD here: http://osticket.com/forums/showthread.php?t=14501&highlight=time+tracking(http://osticket.com/forums/showthread.php?t=14501&highlight=time+tracking)

I'm using it now in my help desk system and it works great.

Take a look at this: http://osticket.com/forums/showthread.php?t=10438(http://osticket.com/forums/showthread.php?t=10438)

Wow!!

That theme looks amazing!! Please release the source if your company allows.

The code between the <?php and the ?> tags determines whether or not to check the box. I think it does some sort of error check as well, however, making the changes below worked for me. I commented out the php code and simply added unchecked to take its place.

<?php echo ((!$info && !$errors) || isset($info))?'checked="checked"':''; ?>> Email Reply