If I create a new ticket with an Issue Summary, but I don't fill out the description/message field, the alert email sends with a literal "%{message}" in the body. Is there a way to check if %{message} is null and instead just print nothing or print out the ticket subject instead? Here's an example email:Agent,A new ticket (#355035) has been created.From: User NameDepartment: IT %{message}Thanks in advance!

Q: Is there a way to check if %{message} is null and instead just print nothing or print out the ticket subject insteadA: No.  You should populate the description/message field.

Thanks for the response! I try not to open tickets without a message appended, but sometimes a short title is all that's needed. Just thought it was odd that it would print the variable name out instead of just printing nothing at all.

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