I am looking for a way to have the checkbox next to the "Email Reply" under the "Post Reply" tab to be unchecked by default. So I found that the 'checkbox' is located in the ticket-view.inc.php file. And the line looks like this:

<?php echo ((!$info && !$errors) || isset($info))?'checked="checked"':''; ?>> Email Reply

So I thought that if changed the value = '1' to value = '0', it'd clear the box, but it doesn't go away. Can someone tell me how to do it?

6 days later

The code between the <?php and the ?> tags determines whether or not to check the box. I think it does some sort of error check as well, however, making the changes below worked for me. I commented out the php code and simply added unchecked to take its place.

<?php echo ((!$info && !$errors) || isset($info))?'checked="checked"':''; ?>> Email Reply

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