- Edited
I recently added a custom field, "minutes_spent", to the Ticket Details form using the built in forms editor (Admin Panel > Manage > Forms > Ticket Details). I was using this field to track how many minutes were spent on each ticket. It has been working great and I haven't had any problems with that field. I decided that I'd rather track hours instead, so I created a new field called "hours". I then logged into the MySQL console and performed an update statement to copy the "minutes_spent" values into the "hours" field and to convert the minutes into hours. This also worked without a hitch. When I log into the osTicket web panel, my "minutes_spent" field is filled out, however, the hours field is blank. I've double checked that the SQL update went through, and it did. I then took this one step further, and ran another update statement to copy all of the data from the "minutes_spent" field to the "hours" field and osTicket is still showing the old numbers.I tried restarting Apache, MySQL, and then finally, the server. Any ideas why my ticket details form isn't pulling the new data from the database?