We have just installed 1.7 and we are very pleased with the overall look and feel. I do however have a question regarding the reporting of time spent. I have noticed that the dashboard does show a service and response time section but I am unsure how to enable this feature (if available). Ideally I would like to be-able to record/report on how much time is spent on each ticket. There does seem to be a mod for 1.6 that performed this function but not for 1.7.

I would be really pleased if anyone could give me any tips or suggestions they have on how I can record time spent or at least produce a report for this.

a month later

I would also like to see this feature.

3 months later

I'd like to know if anyone has an answer to this as well.

Thanks!

9 days later

You can try out this MOD here: http://osticket.com/forums/showthread.php?t=14501&highlight=time+tracking(http://osticket.com/forums/showthread.php?t=14501&highlight=time+tracking)

I'm using it now in my help desk system and it works great.

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