[resolved] AD - Login without Domain Name in Username

BenjaminLange

Hello,I have setup the ldap plugin with osTicket 1.9.5.1. It is working, but I wanted to change part of the configuration and can't figure out how to do it. When a user logs in, they have to enter the domain\ before their username in order to login. Is there a way to set this up so that they do not have to enter the domain name before their username?Thanks!

Chefkeks

Interesting, since we never had to add the domain before or after (user@domain.com) the username (samaccountname) here with the ldap plugin. And as far as I know there is no setting to configure this - so I have no idea at the moment why it's necessary in your case, but may searching the forum / the web leads you to some older forum discussion where this "issue" might have been mentioned and "fixed" already.

BenjaminLange

Thanks. I had done a lot of searching but hadn't found anything. I did find a solution on my own. For the Default Domain I had originally put in COMPANY.local. The authentication worked only if I logged in as DOMAIN\Username. I changed the Default Domain to local.COMPANY.net and now I can login both ways. I can simply do Username or DOMAIN\Username. Hopefully this can help out someone else.

Chefkeks

Great you found the solution yourself and thanks for sharing with us here.I mark this thread as resolved and close it. Feel free to open a new discussion.Cheers,Michael