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Features Request
Let us know what is missing!
Remember Admin Login
Email response on same account out as in
Very Simple -- HTML support in tickets
SLA feature
Custom Fields/Users able to see history
mobile skin
Current Network Status
Customer Groups / Customer Login / Customer Sites
KB seems unusable -- I have a better idea
Reply to mail -> append not create new ticket
Must have features for next release !
Customer Addresses
Sub help topics & additional information fields based on those help topics
SMS Notifications
Request new MOD pending
MOD "Last Response:" under ticket
Reporting/Archiving Capabilities
Feature Request: Restrict Staff to their own departmental tickets
SSL/TLS integration for Google Apps
Username and Password Support
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