It would be great if it would respond to new tickets on the same email account as it retrieves support ticket email on.

It would be even better if it would also send out any activity on the ticket on the same email account that it came in on. And/or allow the support person to select an account to use as an option.

For example... I have 3 mail domains, and traffic on each should stay separate. osTicket is picking up emial just fine on each of the 3 domains. But, the reply for a new ticket created only goes out on whatever account is set as default, which can be a bit confusing for the end users since they generally do not know that either of the other 2 domains exist, and shouldn't.

Bob