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I think that reporting and archiving capabilities is an important piece when it comes to get rid of old tickets ( for example, all those tickets older than 2 years..)
Reporting/Archiving Capabilities
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I've started working on a module to include reports generated by BIRT. It requires a java servlet, but I'm satisfied with what I've got so far. It's nothing pretty yet, but a proof of concept.
I created a reports.php page with nothing but links, or iframe, to the (BIRT) reports.
modified:
header.inc.php
added
<?=!defined('ADMINPAGE')?'<li><a href="reports.php">Reports</a></li>':''?>
created:
reports.php
Nothing special, just a template page
(BIRT) environment - to create/deliver reports (somewhat involved setup, but it's doable)
sample:
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2 months later
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Here is a few more images of the reports.
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