Reply to mail -> append not create new ticket - osTicket Forum

Features Request
Reply to mail -> append not create new ticket

Jjacjan
Mar 19, 2010
Post #1 Friday, March 19, 2010 9:38 AM
Edited

There really should be an option to have replies to mails append to the ticket, and not create a new ticket.

-j

4 months later

Ccyberde
Jul 12, 2010
Post #2 Monday, July 12, 2010 3:26 PM
Edited

Uh, that's already there? If the reply to an email sent from osTicket it will be added to the ticket :)

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Reply to mail -> append not create new ticket

jacjan

There really should be an option to have replies to mails append to the ticket, and not create a new ticket.

-j

cyberde

Uh, that's already there? If the reply to an email sent from osTicket it will be added to the ticket :)