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feature request
Changing the order of ticket thread entries (newest on top)
Database views for queues
Task Priority
Nightly overdue ticket alerts
Basic Authentication Retirement for legacy protocols in Exchange Online
Option to "undo send" or recall a sent email
Automatically send a reminder to customers for open tickets with no response
Quoting only parts of previous correspondence in reply
Customizable "Post reply" and "Post internal note" buttons
Sending reminder/notification to agents before a ticket becomes overdue
Quick access to FAQ items for replies
Reply Due deadline date/time instead of current SLA
Go back to ticket list from the hovering bar
Set the start of week to a different day than Sunday in the calendar
Expanable variable: %{ticket.agent} or %{agent}
"thank you" problem
Ticket filters - Parent / Child Filters
ComboTree option for Help Topic
[Feature Request] Delaying AutoResponse "Ticket created" for customer
Check Email Now button
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