feature request

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Timeout when INSERT a new ticket
- osTicket 1.17.x (Stable) Troubleshooting and Problems feature request
- KevinTheJedi replied Jun 5, 2024
8 replies
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Changing the order of ticket thread entries (newest on top)
- osTicket 1.16.x (End Of Life) Suggestions and Feedback feature request
- JuVDC replied Aug 3, 2023
4 replies
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Database views for queues
- osTicket 1.17.x (Stable) Suggestions and Feedback feature request
- KevinTheJedi replied Dec 21, 2022
3 replies
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Task Priority
- Suggestions and Feedback enhancement feature request task tasklist
- jwoolsey replied Dec 20, 2022
8 replies
J
Nightly overdue ticket alerts
- osTicket 1.17.x (Stable) feature request
- ntozier replied Dec 6, 2022
1 reply
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Basic Authentication Retirement for legacy protocols in Exchange Online
- osTicket 1.14.x (End Of Life) email enhancement feature request
- Gruffly5780 replied Oct 25, 2022
250 replies
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Option to "undo send" or recall a sent email
- osTicket 1.17.x (Stable) Suggestions and Feedback feature request
- TChehab replied Oct 19, 2022
2 replies
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Automatically send a reminder to customers for open tickets with no response
- osTicket 1.16.x (End Of Life) Suggestions and Feedback feature request
- stery replied Aug 15, 2022
5 replies
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Quoting only parts of previous correspondence in reply
- osTicket 1.16.x (End Of Life) Suggestions and Feedback feature request
- KevinTheJedi replied Aug 9, 2022
6 replies
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Customizable "Post reply" and "Post internal note" buttons
- osTicket 1.16.x (End Of Life) feature request
- stery replied Aug 6, 2022
2 replies
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Sending reminder/notification to agents before a ticket becomes overdue
- osTicket 1.16.x (End Of Life) feature request
- Daedalus01 replied Aug 5, 2022
1 reply
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Quick access to FAQ items for replies
- osTicket 1.16.x (End Of Life) Suggestions and Feedback feature request
- KevinTheJedi replied Aug 5, 2022
3 replies
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Reply Due deadline date/time instead of current SLA
- osTicket 1.16.x (End Of Life) feature request
- ntozier replied Aug 4, 2022
1 reply
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Go back to ticket list from the hovering bar
- osTicket 1.16.x (End Of Life) Suggestions and Feedback feature request
- ntozier replied Jul 26, 2022
1 reply
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Set the start of week to a different day than Sunday in the calendar
- osTicket 1.16.x (End Of Life) Suggestions and Feedback feature request
- KevinTheJedi replied Jul 25, 2022
3 replies
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Expanable variable: %{ticket.agent} or %{agent}
- osTicket 1.15.x (End Of Life) feature request
- KevinTheJedi replied Apr 8, 2022
2 replies
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"thank you" problem
- osTicket 1.15.x (End Of Life) Suggestions and Feedback feature request
- seaelephant replied Jan 16, 2022
3 replies
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Ticket filters - Parent / Child Filters
- osTicket Latest News discussion enhancement feature request
- gkuhnert started Jan 7, 2022
0 replies
ComboTree option for Help Topic
- osTicket 1.15.x (End Of Life) discussion enhancement feature request
- chilladelphia24 replied Oct 21, 2021
4 replies
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[Feature Request] Delaying AutoResponse "Ticket created" for customer
- osTicket 1.15.x (End Of Life) General Discussions feature request
- ntozier replied Oct 4, 2021
1 reply

Timeout when INSERT a new ticket

Changing the order of ticket thread entries (newest on top)

Database views for queues

Task Priority

Nightly overdue ticket alerts

Basic Authentication Retirement for legacy protocols in Exchange Online

Option to "undo send" or recall a sent email

Automatically send a reminder to customers for open tickets with no response

Quoting only parts of previous correspondence in reply

Customizable "Post reply" and "Post internal note" buttons

Sending reminder/notification to agents before a ticket becomes overdue

Quick access to FAQ items for replies

Reply Due deadline date/time instead of current SLA

Go back to ticket list from the hovering bar

Set the start of week to a different day than Sunday in the calendar

Expanable variable: %{ticket.agent} or %{agent}

"thank you" problem

Ticket filters - Parent / Child Filters

ComboTree option for Help Topic

[Feature Request] Delaying AutoResponse "Ticket created" for customer