Reply Due deadline date/time instead of current SLA

RiddleNL · Aug 2, 2022

Feature request:

When a staff user replies to a ticket, the ticket reply due deadline will be cleared. A new reply due deadline will be calculated when a user next replies to the ticket.

This makes it possible to have tickets where a customer waits on a reply for too long bold or colored and send out alerts to the team.

ntozier · Aug 4, 2022

These days feature requests are usually done over at github. Open an issue report and pre-fix the title with [Feature Request] here: https://github.com/osTicket/osTicket/issues/new/choose