The system by default only sends one reminder alert for an overdue ticket. This seems insufficient and I think many people would want to change this to a nightly reminder alert. It would be nice if this feature could be incorporated into osTicket. In the meantime, I have found some custom code and a cron script that make this possible, but I am concerned about upgrading in the future with this custom code. Since this is a feature many would appreciate, I think it should be built in.

6 days later

Thank you for the suggestion. These days folk post Feature Requests over at github.

To open a feature request to go github, open a new issue, and prefix the subject/title with [Feature Request].
You can do that here:
https://github.com/osTicket/osTicket/issues/new

Write a Reply...