Unable to export the tickets
Idk your setup so you’ll have to google how to check permissions for your specific server/OS.
Cheers.
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Hello sir,
I already check all the permission for class.export.php file, and the problem doesn't solve.
Is it the correct file to give permission or there is any other file?
How can I create a php script to solve this sir?
Thanks.
Hana
Check this post for default permissions:
Set All osTicket Directories = 0755
Set All osTicket Files = 0644
Exceptions = osTicket API files = 0755
https://forum.osticket.com/d/93758-resolved-recommended-overall-file-and-folder-permissions
Hello,
I already set the default permissions but the problem doesn't solve too.
What else I can do?
Thanks.
Same here with a fresh install of osticket 1.14.1 on Ubuntu 18.04, using php7.2.
I do have an error in the apache log though:
[Mon Jan 20 08:36:41.666988 2020] [php7:error] [pid 23202] [client 192.168.210.100:56356] PHP Fatal error: Uncaught Error: Call to undefined method AdhocSearch::filter() in /var/www/html/upload/include/class.organization.php:648\nStack trace:\n#0 /var/www/html/upload/include/ajax.orgs.php(349): Organization->getTicketsQueue()\n#1 /var/www/html/upload/include/class.dispatcher.php(145): OrgsAjaxAPI->exportTickets('1')\n#2 /var/www/html/upload/include/class.dispatcher.php(38): UrlMatcher->dispatch('/1/tickets/expo...', Array)\n#3 /var/www/html/upload/include/class.dispatcher.php(120): Dispatcher->resolve('/1/tickets/expo...', Array)\n#4 /var/www/html/upload/include/class.dispatcher.php(38): UrlMatcher->dispatch('/orgs/1/tickets...', NULL)\n#5 /var/www/html/upload/scp/ajax.php(308): Dispatcher->resolve('/orgs/1/tickets...')\n#6 {main}\n thrown in /var/www/html/upload/include/class.organization.php on line 648, referer: http://192.168.210.110/upload/scp/orgs.php?id=1
Your issue is with Organization Export, not with Queue Export. Please open your own discussion.
Cheers.
- Edited
It appears to me that, although he is trying to export Organizations, it is actually the same issue.
Note his screenshot here:
https://forum.osticket.com/d/96770-organization-ticket-export-not-working
The same issue affects Tickets, Users, and Organizations.
Interestingly, I just noticed that I can export Tasks and Agents without any trouble though.
- Edited
Thank you for sharing the solution of osticket I was also facing the same issue on my https colon slash slash citylocalpro dot com but now I will follow this guideline. thank
Putting your site in your response looks a lot like a spam post, especially since your site does not appear to be running osTicket. I have removed the link and made it human readable.
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I have upgraded from v1.9 to v1.14 facing the same issue getting the white bar in export and advanced search also .evary file and folder have 0775 permission.
PHP--- 7.2
nginx/1.14.0
v1.14