KevinTheJedi

I’d check the permissions first to see if that’s the cause. If not then I’d write a php script to create a file in the temp dir and try to read it.

I'm sorry sir, but from what I understood. Did you mean I need to wait for you to check the permission or create a php script right? So when I need to get back to you? Or did I misunderstood what you meant? Can you explain a little bit more to make it clear? I'm sorry and I appreciate your help.

Thanks.

    KevinTheJedi

    I understood sir. But may I know how to check the permission?

    Thanks.

      @Hana

      Idk your setup so you’ll have to google how to check permissions for your specific server/OS.

      Cheers.

      • Hana replied to this.

        KevinTheJedi

        Hello sir,
        I already check all the permission for class.export.php file, and the problem doesn't solve.
        Is it the correct file to give permission or there is any other file?
        How can I create a php script to solve this sir?

        Thanks.

            Hana
            I am not sure if you have done this already or not,but you could do full backup of database and osTickets files then download fresh copy of osTickets from osticket.com/download and install it then restore the data and see if your issues fixes

            • Hana replied to this.

                ramrajone

                I already did it but still the problem doesn't solve. But thanks for your help!

                  21 days later

                  Same here with a fresh install of osticket 1.14.1 on Ubuntu 18.04, using php7.2.
                  I do have an error in the apache log though:

                  [Mon Jan 20 08:36:41.666988 2020] [php7:error] [pid 23202] [client 192.168.210.100:56356] PHP Fatal error: Uncaught Error: Call to undefined method AdhocSearch::filter() in /var/www/html/upload/include/class.organization.php:648\nStack trace:\n#0 /var/www/html/upload/include/ajax.orgs.php(349): Organization->getTicketsQueue()\n#1 /var/www/html/upload/include/class.dispatcher.php(145): OrgsAjaxAPI->exportTickets('1')\n#2 /var/www/html/upload/include/class.dispatcher.php(38): UrlMatcher->dispatch('/1/tickets/expo...', Array)\n#3 /var/www/html/upload/include/class.dispatcher.php(120): Dispatcher->resolve('/1/tickets/expo...', Array)\n#4 /var/www/html/upload/include/class.dispatcher.php(38): UrlMatcher->dispatch('/orgs/1/tickets...', NULL)\n#5 /var/www/html/upload/scp/ajax.php(308): Dispatcher->resolve('/orgs/1/tickets...')\n#6 {main}\n thrown in /var/www/html/upload/include/class.organization.php on line 648, referer: http://192.168.210.110/upload/scp/orgs.php?id=1

                  9 days later
                  7 days later

                  Thank you for sharing the solution of osticket I was also facing the same issue on my https colon slash slash citylocalpro dot com but now I will follow this guideline. thank

                  Putting your site in your response looks a lot like a spam post, especially since your site does not appear to be running osTicket. I have removed the link and made it human readable.

                  I have upgraded from v1.9 to v1.14 facing the same issue getting the white bar in export and advanced search also .evary file and folder have 0775 permission.

                  PHP--- 7.2
                  nginx/1.14.0
                  v1.14

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