Unable to export the tickets: Page 2

Unable to export the tickets

KevinTheJedi

We figured out that his issue is that PHP can’t find the file in the temp directory. This could be permission issues, etc. I’d assume the same is for you.

Cheers.

Hana

KevinTheJedi How can I solve that permission issues? But I already compare to the old version v.1.12.5, the export function was run smoothly. Is it still there's problem with the permission issues?

If you don't mind, can you remote to my pc to check if there any problem with the system?

Hana

KevinTheJedi

Hello sir,
My console show this "Failed to load resource: the server responded ajax.php/export/10kUeB/check:1 with a status of 404 () "
I think my issue as same as ntozier issue , so how you solve it?

Thanks.

KevinTheJedi

@Hana

You figure out where the temp files are being stored and figure out why php can’t read/find the files from there.

Cheers.

Hana

KevinTheJedi

I already figured out where the temp files are being stored but I can't figured out why php can't read/find the files. I already check in class.export.php file for temp directory and I'm not sure what's wrong with it. Can you give me the specific thing I need to figure in the codes or any other solution that I can do? If you don't mind, can you remote my PC to help me figure it out?

Thanks.

KevinTheJedi

@Hana

Since I’m a core dev I can’t remote in unless you go through our Professional Support services here:

https://osticket.com/services/professional-support/

I’d check the permissions first to see if that’s the cause. If not then I’d write a php script to create a file in the temp dir and try to read it.

Cheers.

Hana

KevinTheJedi

Okay, noted that. I will wait. So when I can get back to you? I really appreciate your help sir.

Thanks.

Hana

KevinTheJedi

Hello sir, I want to follow up about this issue. Is it you already have the solution for the problem? What can I do to solve it? Your help means a lot to me!

Thanks.

KevinTheJedi

@Hana

Did you do the things I suggested in my last post?

Cheers.

Hana

KevinTheJedi

Did you mean the one that you said about get professional support?
Sorry for asking but it'll be extra charge for that service right?
Is there any other ways to solve it?

Thanks.

KevinTheJedi

@Hana

I’d check the permissions first to see if that’s the cause. If not then I’d write a php script to create a file in the temp dir and try to read it.

Hana

KevinTheJedi

I’d check the permissions first to see if that’s the cause. If not then I’d write a php script to create a file in the temp dir and try to read it.

I'm sorry sir, but from what I understood. Did you mean I need to wait for you to check the permission or create a php script right? So when I need to get back to you? Or did I misunderstood what you meant? Can you explain a little bit more to make it clear? I'm sorry and I appreciate your help.

Thanks.

KevinTheJedi

@Hana

you will have to do the above, not me.

cheers.

Hana

KevinTheJedi

I understood sir. But may I know how to check the permission?

Thanks.

KevinTheJedi

@Hana

Idk your setup so you’ll have to google how to check permissions for your specific server/OS.

Cheers.

Hana

KevinTheJedi

Hello sir,
I already check all the permission for class.export.php file, and the problem doesn't solve.
Is it the correct file to give permission or there is any other file?
How can I create a php script to solve this sir?

Thanks.

Hana

ramrajone KevinTheJedi

Hello,
I already set the default permissions but the problem doesn't solve too.
What else I can do?

Thanks.

ramrajone

Hana
Check this post for default permissions:
Set All osTicket Directories = 0755
Set All osTicket Files = 0644
Exceptions = osTicket API files = 0755
https://forum.osticket.com/d/93758-resolved-recommended-overall-file-and-folder-permissions

ramrajone

Hana
I am not sure if you have done this already or not,but you could do full backup of database and osTickets files then download fresh copy of osTickets from osticket.com/download and install it then restore the data and see if your issues fixes

Hana

ramrajone

I already did it but still the problem doesn't solve. But thanks for your help!

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